Buying and Purchased tickets
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum activity

Buying Tickets - FAQ

StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...

Screen Shot 2019-04-02 at 11.52.31 AM.png Screen Shot 2019-04-02 at 11.58.28 AM.png Screen Shot 2019-04-02 at 11.53.41 AM.png

Ticket & Delivery Concerns - FAQ

Tickets Q: How do I know my tickets are real? A: No need to worry about your tickets! StubHub has reviews in place that cover all accounts, purchases, sales, and listings. The reviews help make sure issues with your tickets are rare. Q: The name is d...

Screen Shot 2019-03-21 at 12.46.30 PM.png Screen Shot 2019-03-21 at 12.44.17 PM.png
  • 1 Likes
  • 105 Replies
  • 29054 Views

How do I get my mobile transfer tickets?

To view your mobile transfer tickets, you'll need to accept a ticket transfer to view them on your mobile device. 1. When they're ready, we'll send you an email letting you know to either: Check your email for a transfer offer from Ticketmaster or th...

by Community Manager Community Manager
  • 4 Likes
  • 226 Replies
  • 69263 Views

What happens if events are postponed or rescheduled?

We know these are frustrating experiences which is why we make sure to keep our fans informed through emails if there has been any change in the status of their event. Once confirmed, any info we have on the rescheduled date will be included in the e...

by Community Manager Community Manager
  • 5 Likes
  • 21 Replies
  • 25358 Views

Haven't received ticket transfer email

I ordered my tickets a month ago and it still says that my tickets aren't ready and I havent received the transfer email. I'm starting to worry that they will never actually show up. I want to know if I can get my tickets in time for the concert with...

  • 0 Likes
  • 1 Replies
  • 1047 Views

Our view was occluded

My family went to see Pink last night. It was my two daughter's first concert and we were very excited. We did not purchase expensive tickets, but not the cheapest either. Because we were on the side we could not see the stage screen projection, nor ...

  • 0 Likes
  • 3 Replies
  • 1951 Views

Haven't received ticket transfer email

I bought tickets on the 14th of this month. According to StubHub, they're ready, but I haven't received a transfer notification email yet. It was supposed to be in my email by today at the latest, and I've checked my trash and spam folders and am sur...

PLEASE HELP

Can anyone help? I bought my tickets on Christmas and am printing them out for tonight. My receipt and tickets have a different order number and also someone else's name on the tickets but my seats??Now what?This is my first time ordering on stub hub...

by
  • 0 Likes
  • 1 Replies
  • 1768 Views

Mobile Tickets

I've used Stubhub for years now but have run into a question that I haven't been given a satisfactory answer to. I recently purchased 2 sets of tickets to ORT II. Both tickets have MOBILE TICKET as the method of delivery. After I purchased the first ...

  • 0 Likes
  • 1 Replies
  • 1557 Views

Angry

I asked for help printing my tickets. They said there was an issue with the barcode and it would be fixed. Its still not fixed and ive already paid and no way to get the tickets or contact them.