Buying and Purchased tickets
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Buying Tickets - FAQ

StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...

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Ticket & Delivery Concerns - FAQ

Tickets Q: How do I know my tickets are real? A: No need to worry about your tickets! StubHub has reviews in place that cover all accounts, purchases, sales, and listings. The reviews help make sure issues with your tickets are rare. Q: The name is d...

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How do I get my mobile transfer tickets?

To view your mobile transfer tickets, you'll need to accept a ticket transfer to view them on your mobile device. 1. When they're ready, we'll send you an email letting you know to either: Check your email for a transfer offer from Ticketmaster or th...

by Community Manager Community Manager
  • 60 Replies

What happens if events are postponed or rescheduled?

We know these are frustrating experiences which is why we make sure to keep our fans informed through emails if there has been any change in the status of their event. Once confirmed, any info we have on the rescheduled date will be included in the e...

by Community Manager Community Manager
  • 18 Replies

Ticket delivery too close to concert date

I purchased tickets for a sold out concert and the order says that they will be delivered by two days before the concert. The concert is six months away though and it should not take that long to deliver tickets. It sounds like a scam or like the tic...

  • 1 Replies


Where on this site can I find my tickets that have been purchased? I just want to verify that I did, in fact, purchase/get them. Thank you

  • 2 Replies

I got sent the wrong tickets

I just purchased tickets to Nuggets-Grizzlies for this afternoon at Pepsi center. I was delivered tickets to tomorrow nights Nuggets-Kings game, even though it says I purchased tickets to today's game. How do I rectify this? Game time is in 90 minute...

  • 1 Replies

Gifting Mobile Tickets Via Screenshot

I've recently purchased tickets as a gift for an upcoming Hurricanes game. I'm concerned that the screenshot I will be texting/emailing to the gift recipient will be invalid. Is there any way to ensure that the QR code will remain the same on the PDF...


Hello Everyone, Has anyone purchased tickets on StubHub and wanted the physical ticket itself? We're looking at tickets for an upcoming event but it's only showing mobile transfers. We want the ticket for a souvenir, but we're having trouble seeing w...