Buying and Purchased tickets
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Buying Tickets - FAQ

StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...

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Ticket & Delivery Concerns - FAQ

Tickets Q: How do I know my tickets are real? A: No need to worry about your tickets! StubHub has reviews in place that cover all accounts, purchases, sales, and listings. The reviews help make sure issues with your tickets are rare. Q: The name is d...

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  • 145 Replies

How do I get my mobile transfer tickets?

To view your mobile transfer tickets, you'll need to accept a ticket transfer to view them on your mobile device. 1. When they're ready, we'll send you an email letting you know to either: Check your email for a transfer offer from Ticketmaster or th...

by Community Manager Community Manager
  • 246 Replies

What happens if events are postponed or rescheduled?

We know these are frustrating experiences which is why we make sure to keep our fans informed through emails if there has been any change in the status of their event. Once confirmed, any info we have on the rescheduled date will be included in the e...

by Community Manager Community Manager
  • 26 Replies

HK StubHub Closed Down

I have purchase the Westlife Concern Ticket by the StubHub HK on the year 2018, and now they have been closed down. So how can I get my tickets? or money back? who should I contact ?

SF Giants Spring Training TBD

Hi! We have tickets for SF Giants Spring training on 3/12 & 3/13. It's looks doubtful that the games will be played with the lockout. We're traveling and already have plane tickets and hotel booked. I can get flight credit and cancel the hotel. What ...

Ticket Reseller Canceled the Ticket Accepting

Hello, I ordered tickets for a concert this sunday, and havent been able to get them as I have been getting errors whenever I try to accept them from ticketmaster (I bought the resell tickets through stubhub). I contacted support and never heard, and...

  • 1 Replies

Transfer tickets

My brother bought us tickets to a football game. The tickets won’t be released until the day of the game. How can he transfer those tickets?

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Oops Something Went Wrong

Hello! I have been getting the Oops something went wrong message for several days now. I called and spoke to someone at Stubhub. They told me the problem was on the LiveNation side and to try again tomorrow. That was 3 days ago. I'd really like this ...

  • 3 Replies

Having trouble accepting Tickets

Good morning, I've recently purchased 2 tickets from StubHub that directed me to accept my tickets through SeatGeek. I am having trouble trying to accept my tickets through them, two different parties sent me the tickets via email mobile transfer, bu...

Changed my email

Hello! I changed my email after purchasing tickets and no longer have access to the old email. I’ve gotten texts and emails to the new email saying my tickets were transferred to me but no email about accepting them. Please help!

Ticket Arrival

On the app, it says that my tickets for the show I’m seeing in March 6th will be sent to me by then, but the website says they’ll be here on March 7th. I’m not sure if this is just a glitch, but I need to make sure that I’ll have them in time. I was ...

  • 1 Replies
Community Log-In Changes May 1st
We are changing the way you register and sign-in to the StubHub Community. After the switch, you will enter the email address you use to access the community in order to reset your password. You will enter your community username and new password and done!

Read about the changes here
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