Buying and Purchased tickets
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Buying Tickets - FAQ

StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...

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Ticket & Delivery Concerns - FAQ

Tickets Q: How do I know my tickets are real? A: No need to worry about your tickets! StubHub has reviews in place that cover all accounts, purchases, sales, and listings. The reviews help make sure issues with your tickets are rare. Q: The name is d...

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  • 110 Replies

How do I get my mobile transfer tickets?

To view your mobile transfer tickets, you'll need to accept a ticket transfer to view them on your mobile device. 1. When they're ready, we'll send you an email letting you know to either: Check your email for a transfer offer from Ticketmaster or th...

by Community Manager Community Manager
  • 226 Replies

What happens if events are postponed or rescheduled?

We know these are frustrating experiences which is why we make sure to keep our fans informed through emails if there has been any change in the status of their event. Once confirmed, any info we have on the rescheduled date will be included in the e...

by Community Manager Community Manager
  • 21 Replies

No tickets

Received an email from stubhub that tickets were sent but I haven’t received an email from the seller. I checked my spam and junk folders etc, but nothing. How can I contact stubhub (other than by phone, which they never answer) to have them check wi...

  • 1 Replies

Delivery e-mails

I purchased tickets back in May (order number 1), received the tickets and attended the show. The end.In the past week or so, I have received three e-mails from StubHub that my tickets (different order number but same show and information) have been ...

Tickets were never transferred

I’ve been on hold for over 8 hours total. My tickets were never transferred to my email for a concert. So I missed the show, wasted money on an Airbnb. I’m furious. Does anyone have an email for stubhub?? Why is it only a phone contact

Bar code stolen

I am a Michigan Football season ticket holder and the bar code was stolen from my printed tickets and was resold on Stubhub without my permission. When I went to enter the event, I was told my tickets were voided. What can I do about this?

Hamilton rescheduled COVID

Hi, looks like I have COVID tickets that were rescheduled.I didn’t know the rescheduled date was 19 Sept.Is September 19th the only day I can go. Are there other available dates please?Just wondering what my options are at this point?Thanks,Audrey Br...

Where are my tickets!?!?!?

I purchased tickets for a concert. I received an email saying my tickets have been shipped and to check my email to accept my tickets. No email was ever sent, even checking spam/junk folders. I put the app on my phone thinking that may help. Still no...

Lost email

I can’t find the email with my tickets. My stub hub shows my tickets are ready and I don’t have a six digit code to search for them. Is there any way I can have the email reset with the tickets?

  • 7 Replies

Ticket Release Needed Sooner from Seller

Hi! We purchased tickets for an event in October and the tickets from the Seller state they will release the day before. We just need the ticket codes to input into our app. So we know we are good and can complete the rest of our travel plans. How ca...

  • 1 Replies