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Backup Singer

ready on date passed, still no communication

My last post was deleted?!?

Bought tickets in May for an event this winter.
Ready by date still says 

  • Tue, Jul 13, 2021

No updates,  no communcation. I don't want to wait until 24h before the event and end up like everyone else still not able to get through or their tickets even after travelling a distance to be there.

This is absolutely miserable customer service. 
Is everyone else just disputing the charge to cancel? What's the best plan of action here?