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stub hub won't honor insurance

when we bought our tickets to billie we paid for insurance so we could get a rerfund if it was cancelled.


How in the heck is stub hub getting away with not honoring the insurance and offering the BS 120% nonsense. I do not want a coupon for any other concerts or events I want a refund of the purchase price. 


Can I file a complaint with my state attorney general on this? How can they not pay on insurnace polices?


Re: stub hub won't honor insurance

So sorry to hear about the trouble with your event! Obviously this isn't the type of experience we want for our fans. If you did happen to buy insurance for your ticket, you would want to file a claim with the insurer, not StubHub. We don't provide the insurance for the orders. It's a 3rd party service. You can reach out to the AGA Service Company at 800-284-8300 or They'll be able to look into any insurance claim options with you.