cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Rookie
Answered! Go to solution

Can I get cash refund instead of coupon for cancelled event

What happens to my refund (coupon) if there aren't any events I want to attend prior to Dec 31, 2021?  Can I get an actual refund? 

8 REPLIES 8
Highlighted
Headliner
Answered! Go to solution

Re: Can I get cash refund instead of coupon for cancelled event

Hi Gemini

 

Unless you live in one of the 14 states that require a refund you will get a voucher.  If by the end of 2021 you have not been able to use the voucher you can reach out to one of the moderators and they can extend the expiration date of the voucher.

Reply
Loading...
Highlighted
Stagehand
Answered! Go to solution

Re: Can I get cash refund instead of coupon for cancelled event

Cool...mind clueing us in on what those states are?

Reply
Loading...
Highlighted
Moderator
Answered! Go to solution

Re: Can I get cash refund instead of coupon for cancelled event

Hey @jkarasta1! They are California, Colorado, Connecticut, Florida, Georgia, Hawaii, Illinois, Louisiana, New Jersey, New York, North Carolina, Pennsylvania, South Carolina, and Tennessee.

 

Reply
Loading...
Highlighted
Waterboy
Answered! Go to solution

Re: Can I get cash refund instead of coupon for cancelled event

Is that list of states official from StubHub?

 

I noticed that it doesn't match the list of 14 states that FindLaw lists as having consumer protection which are:
California, Connecticut, Florida, Hawaii, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Rhode Island, Utah, and Virginia

Just wondering if it is worth sitting on hold or not.

Many thanks!

Reply
Loading...
Highlighted
Stagehand
Answered! Go to solution

Re: Can I get cash refund instead of coupon for cancelled event

I live in Pa. Didn’t think I was one of the consumer protected states...is this true?
Reply
Loading...
Highlighted
Moderator
Answered! Go to solution

Re: Can I get cash refund instead of coupon for cancelled event

Yes. I am a StubHub Community Moderator so that is the list of states that legally require a refund to be issued!

Reply
Loading...
Highlighted
Team Mascot
Answered! Go to solution

Re: Can I get cash refund instead of coupon for cancelled event

Hi Ally,

 

Is there any difference if you live outside of the US in terms of a refund? I live in Australia and certainly won't be able to attend a relevant event before the end date.

Reply
Loading...
Highlighted
Moderator
Answered! Go to solution

Re: Can I get cash refund instead of coupon for cancelled event

Yes, there are policies in place to support you! If you private message me the email address & postal code on your account, I'm happy to take a look! 

Reply
Loading...