I frequently resell for a particular venue- The Danforth Music Hall in Toronto.
On several occasions, StubHub has listed shows for this venue as general admission only. While, this venue does have a general admssion floor, it also has a mezzanine and balcony with reserved seating. Here are two current examples of the venue layout and StubHubs incorrect listing as the Danforth Music Hall being a GA Only venue:
Sometimes the shows are listed correctly on StubHub. However, when they're not, I often have to call several times and wait many weeks for the issue to be resolved. Furthermore, if I do list my tickets anyway and they're seats, we both run the risk of having a customer purhcase tickets, thinking they're getting GA only to find out they've got seats in the back of the venue.
I hope this issue can be resolved and the errant information located that's causing the mapping department to list this venue as a general admission only venue. It has become a bit frustrating to make numerous phone calls and submit requests to have the information corrected each time it happens.
Thank you so much for reaching out and for the detailed information. This is definitely something we'd love to have our mapping team take a look at. We'll send the details over immediately and have them notate events there for the future.