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Eagles at Wembley cancelled but credit doesn't show on my account

I purchased second row center seats for The Eagles on August 28 and paid big bucks. It has been cancelled but my tickets and event show as active over a week later. This prevents me from using said credit per policy to get similar seats posted for sale now! Not good as I have about $5k tied up in system!!! Really? You list tickets for same date in Boston but still show my cancelled event as active? Lets talk!!!