Avett Brothers show 6/20/20 at Toyota Pavilion has been cancelled (per the band, per Ticketmaster, per the venue). StubHub shows is as "TBA" and therefore has not issued any credit or refund for the tickets. Live chat doesn't work, and phone calls place me on hold forever and then automatically disconnect me (over and over and over again). PLEASE UPDATE THE CONCERT STATUS AND ISSUE A REFUND.
I am in the exact same boat, and my event was supposed to be last night at Red Rocks in CO. If I were you, I wouldn't expect to hear anything until after your event. I also tried calling multiple times. Stubhub has lost all of my respect.
try reaching out to one of the moderators on the forum by dm and they should be able to assist. You can provide the following link which shows your event to be cancelled
try reaching out to one of the moderators on the forum by dm and show them the link that shows the event is cancelled
they should be able to assist you
It's very likely our Events team hasn't gotten to it since there is a delay due to the high volume of canceled events right now. Once it is updated in our system, you will receive an email regarding our next steps forward.
Please see below link and update you cancellation list.
Original date was 26 Sept 2019
resched date was 30 April 2020
cancellation notice on 20 May 2020