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Are you aware of recent changes to an event? Do you see a discrepancy in the event details we have on-site versus the primary?  Let us know about it by commenting below!

To help us address and review the issue as quickly as possible, please make sure to include all of the following details: 

  • Event name
  • Link to the event on StubHub.com
  • Link to the event from the primary ticket provider (other secondary marketplaces will not be accepted)
  • What is wrong (date/time, venue, rescheduled/postponed, etc.)
  • What is correct (what the primary has)

We will forward all of this information to our events team who will work to verify the discrepancies and update the site!

Due to the volume of requests, we won't be able to respond to any posts on this board so rest assured, we will escalate it as soon as the request has been submitted here. 

*Our Events team works in order of event date which can cause delays in resolution but we can assure you they are being worked through as fast as possible. 

 

Please use the Map Errors on Site board for events with an incorrect map rather than posting your event details on this thread directly.

phxfinds
Backup Singer

Re: Incorrect Event Info

@TeamStubHub 

 

LP and the Vinyl

https://www.stubhub.com/lp-scottsdale-tickets-3-4-2023/event/150279695

 

https://www.ticketmaster.com/lp-and-the-vinyl-scottsdale-arizona-03-04-2023/event/19005CE7C3392256

 

LP and the Vinyl at ASU Kerr is showing up on the LP (Laura Pergolizzi) artist page on StubHub. LP and the Vinyl is Leonard Patton, a jazz artist, and his band. No affiliation with the very popular other LP. The show is sold out and tickets may have been purchased by people thinking it's Laura Pergolizzi.

 

Thanks!

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jjmeeko
Waterboy

Re: Incorrect Event Info

Anthony Rapp's Without You

 

https://www.stubhub.com/anthony-rapp-s-without-you-tickets/performer/150037244/

 

https://www.telecharge.com/Off-Broadway/Anthony-Rapps-Without-You/Ticket?AID=OBW001396400&utm_source...

 

StubHub only lists a few dates - I am trying to sell tickets to Jan 21 at 2pm and it is not an option.

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lotus_gaymarie
Zamboni Driver

Re: Incorrect Event Info

Event: Anastasia 2/25/23 @ 2pm 

 

Incorrect time on Stubhub: 7:00 PM

Correct time: 2:00 PM

 

Link to the event from Stubhub:

https://www.stubhub.com/anastasia-the-musical-edmonton-edmonton-tickets-2-25-2023/event/104560202/?q...


Link to the event from the primary ticket provider:

https://www.ticketmaster.ca/event/11005B3E8E9233B1

 

Reply
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AlmostFamous
Zamboni Driver

Re: Incorrect Event Info

Hi, 

Aitch's 2023 North American Tour is still missing two dates below:

 

Tour link: https://www.aitchofficial.com/live/

 

Missing shows:

 

Friday, April 7 2023, 7pm doors @ Biltmore Cabaret, Vancouver, BC

Ticket link: https://admitone.com/events/aitch-vancouver-8577972

 

Tuesday, April 11 2023, 730pm @ Fairmount Theatre, Montrea, Quebec

Ticket link: https://www.universe.com/events/aitch-tickets-8WJ7TZ

Reply
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cwallach
New User

Re: Incorrect Event Info

Incorrect and incomplete listing for Yuja Wang concert on January 28, 2023 at Carnegie Hall -

https://www.stubhub.com/new-york-philharmonic-new-york-tickets-1-28-2023/event/150307699/?quantity=2

This is not a Young People's concert

This event also does not show up when searching "Yuja Wang"

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AlmostFamous
Zamboni Driver

Re: Incorrect Event Info

Gracie Abrams Vancouver show missing from Stubhub; rest of North American tour already online.

 

Event name: Gracie Abrams

Event link: https://admitone.com/events/gracie-abrams-8631535

 

Date: Sat, April 8 2023, 7pm

Location: Vogue Theatre, Vancouver BC

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jelly
Team Mascot

Re: Incorrect Event Info

 Yunchan Lim Plays Rachmaninoff

 

 

  • Link to the event on StubHub.com

 

https://www.stubhub.com/new-york-philharmonic-new-york-tickets-5-10-2023/event/150298690/

https://www.stubhub.com/new-york-philharmonic-new-york-tickets-5-11-2023/event/150298703/

https://www.stubhub.com/new-york-philharmonic-new-york-tickets-5-12-2023/event/150298693/

 

  • Link to the event from the primary ticket provider (other secondary marketplaces will not be accepted)

 

https://nyphil.org/concerts-tickets/2223/lim-plays-rachmaninoff

 

  • What is wrong (date/time, venue, rescheduled/postponed, etc.)

The program, the conductor and the performer have been all changed.

 

 

  • What is correct (what the primary has)

 “Yunchan Lim Plays Rachmaninoff” is correct

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ticketmvp
Olympian

NASCAR Bluegreen Vacations Duel listed as three different events on StubHub

NASCAR Bluegreen Vacations Duel on 2/16 at Daytona International Speedway is listed as three separate events on StubHub. The correct event is listed here. The event includes both Duel races and they should not be split up into separate events like StubHub has done as Bluegreen Vacations Duel 1 and Deul 2. These two events need to be removed from StubHub as they are incorrect and create confusion for potential buyers on what they need to buy.

 

1 ticket includes both races1 ticket includes both races

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Needleinthhay
Rookie

Re: Incorrect Event Info

https://www.stubhub.com/E-151350437

Yung Gravy @ Garden Amp on Jan 26

The event is happening, but he is not playing at it. Here is the event on ticketweb see hes not listed

https://www.ticketweb.com/event/demrick-chevy-woods-w-special-garden-amphitheatre-tickets/12821225

ANd here is his tour dates its not listed

https://creamium.net/tour/

 

but show is listed just as "young gravy" on stubhub....

 

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ticketmvp
Olympian

Why is Daytona 500 on 2/19 listed twice on StubHub? (biggest race on Nascar schedule and SH can't list it correctly)🤔

Can we please stop with duplicate listings on StubHub? The biggest race in Nascar the Daytona 500 is listed twice. How does that happen. The race is at 2:30 pm and this is the correct event ID. So why is there a 12:30 pm listing that is incorrect? Remove the duplicate event! This isn't hard and StubHub should have systems and people in place so that duplicate events are not happening. Instead, I find them all the time.

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Community Log-In Changes May 1st
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Read about the changes here