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TeamStubHub
Moderator

Incorrect Event Info

Are you aware of recent changes to an event? Do you see a discrepancy in the event details we have on-site versus the primary?  Let us know about it by commenting below!

To help us address and review the issue as quickly as possible, please make sure to include all of the following details: 

  • Event name
  • Link to the event on StubHub.com
  • Link to the event from the primary ticket provider (other secondary marketplaces will not be accepted)
  • What is wrong (date/time, venue, rescheduled/postponed, etc.)
  • What is correct (what the primary has)

We will forward all of this information to our events team who will work to verify the discrepancies and update the site!

Due to the volume of requests, we won't be able to respond to any posts on this board so rest assured, we will escalate it as soon as the request has been submitted here. 

*Our Events team works in order of event date which can cause delays in resolution but we can assure you they are being worked through as fast as possible. 

 

Please use the Map Errors on Site board for events with an incorrect map rather than posting your event details on this thread directly.

3,017 REPLIES 3,017
Ohana
Zamboni Driver

Re: NEW Incorrect Event Info

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agavenectar
Stagehand

Re: NEW Incorrect Event Info

Please change Jay Leno Lowell Memorial Auditorium show date to 4/16/2021

 

Due to this closure, Jay Leno's performance on November 12 has been rescheduled for the 2021 season, and will now take place Friday, April 16, 2021 at 7:30pm

 

https://www.stubhub.com/jay-leno-tickets-jay-leno-lowell-lowell-memorial-auditorium-11-12-2020/event...

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aj123
Zamboni Driver

Re: NEW Incorrect Event Info

Hi Team, 

 

Seeking your assistance to correct the venue for below event:

 

Event Name: Killswitch Engage
Venue: Empire Live, Albany, NY
Event Date & Time: 09/22/2022 8PM

 


Stubhub Link: https://www.stubhub.com/killswitch-engage-albany-tickets-9-22-2022/event/150308868/ 
Primary Link: https://www.ticketweb.com/event/killswitch-engage-empire-live-tickets/12301485 

 

Thanks,

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Ohana
Zamboni Driver

Re: NEW Incorrect Event Info

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Ohana
Zamboni Driver

Re: NEW Incorrect Event Info

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Ohana
Zamboni Driver
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Ohana
Zamboni Driver

Re: NEW Incorrect Event Info

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Ohana
Zamboni Driver

Re: NEW Incorrect Event Info

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Ohana
Zamboni Driver
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Community Log-In Changes May 1st
We are changing the way you register and sign-in to the StubHub Community. After the switch, you will enter the email address you use to access the community in order to reset your password. You will enter your community username and new password and done!

Read about the changes here