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Moderator Moderator
Moderator

Incorrect Map/Event Info on Site

Are you aware of a recent seating, date/time, or venue changes with one of our events?  Do you see a discrepancy in the event details (like a rescheduled show) we have on-site versus the primary?  With such a large marketplace, we truly appreciate our fans bringing errors like this to our attention and welcome your feedback!  Please let us know in the thread below if you have identified an incorrect seating chart, time, venue, or details listed on our site.

 

To help us address and review the issue as quickly as possible, please make sure to include the full event details. Such as a link to the correct map, time, venue, or details (screenshots definitely help too!).

 

We will forward all of this information to our events and mapping team who will work to verify the discrepancies and update the site!

3,929 Comments
grtflphred
Stagehand

Start here

Go to a user forum to get something fixed?

6/30/18 Dead and Company at Autzen stadium - please start by fixing that seating chart Smiley Happy

Moderator Moderator
Moderator

Re: Start here

@grtflphred We'd love to take a deeper look into that. We'll send you a private message now to go over those details. 

dmk
Rookie

Re: Incorrect Map on Site

The seating map for the following event appears incorrect:

 

Anthony Jeselnik Tickets
atThe Plaza Live Theatre Orlando, Orlando
Saturday, 4/21/2018, 8:00 PM (event local time)
Listing ID 1306857223
Saturday, 4/21/2018, 8:00 PM (event local time)

 

I think the correct chart can be found at this link:    https://www.ticketfly.com/purchase/event/1632348

 

Thanks!

Moderator Moderator
Moderator

Re: Incorrect Map on Site

@dmk - Does look a bit off so we will definitely look into this for you. Thanks for letting us know!

musiclover
Stagehand

Re: Incorrect Map on Site

We purchased floor tickets in sec 8 for Elton John in Tulsa for next year. Seating chart for the floor is incorrect and actually puts us back by the sound booth. Are we SOL?
Moderator Moderator
Moderator

Re: Incorrect Map on Site

Hey @musiclover

 

If we don't have the correct map on site, then we definitely want to look into this and make sure that it is but also see how we can help you as well. I'll be sending you a private message so we can look into this together. Thanks!

musiclover
Stagehand

Re: Incorrect Map on Site

How do I get to the Private messages

Moderator Moderator
Moderator

Re: Incorrect Map on Site

That's easy! Just look in the right-hand corner for an envelope to get to your inbox. Just select the subject of the message to read and respond. Here is what it looks like! 

 

 

musiclover
Stagehand

Re: Incorrect Map on Site

We called the BOK Center Box Office this morning ourselves and they confirmed that your seating chart is incorrect and theirs is correct.