StubHub Community

TeamStubHub · ‎12-06-2019

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board.

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response.

Rest assured, if it's being posted here, it is being reported right away.

Our Mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map Design Errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Best Value / Best Seat Errors (Coming Soon) Wrong Event Name, Venue, Date, Time Missing Events on site Requests regarding Seller Comments
Why do I need the full Stubhub.com Event URL?	The Full URL contains important Event data that gets automatically parsed into our workflow. This means less work for you when submitting requests! Good URL example: https://www.stubhub.com/ali-wong-tickets-ali-wong-los-angeles-wiltern-theatre-9-28-2019/event/*104184276/?sort=* Bad URL example: https://www.stubhub.com/event/104184276
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the Event Date.

Lotusjoyce · ‎10-13-2022

No map on site, please update

Ali Gatie
House of Blues Cleveland | Cleveland, OH
Mon, Nov 28, 2022, 8:00 PM

https://www.stubhub.com/ali-gatie-cleveland-tickets-11-28-2022/event/150306103/?quantity=0

https://concerts.livenation.com/ali-gatie-who-hurt-you-tour-cleveland-ohio-11-28-2022/event/05005CEE...

Thank you

Quiennie · ‎10-13-2022

Hi Team,

Please update map on Stubhub for this event: The All-American Rejects 11/11/22

Stubhub Link: https://www.stubhub.com/the-all-american-rejects-orlando-tickets-11-11-2022/event/150479892/?quantit...

Correct map link below for your reference:

https://www.ticketmaster.com/event/22005D36AD23B303

Thanks,

Quiennie

Mauflores · ‎10-13-2022

Hi Team,

Seeking your assistance to update map and add:
PIT
ORCHESTRA
LOWER BALCONY
UPPER BALCONY

Event Name: Joe Bonamassa

Venue: Linda Ronstadt Music Hall

Event Date & Time: Nov 19, 2022, 8:00 PM

Stubhub Link: https://www.stubhub.com/joe-bonamassa-tucson-tickets-11-19-2022/event/105281594/?clickref=1011lwftxH...

Primary Link: https://www.ticketmaster.com/event/19005C93D6202643?wt.mc_id=EML_TMNT549495_81929_0[PC_eventImage&et...

mariefe_madrid · ‎10-14-2022

Hi Team,

Requesting to update the map seat on the event below:

All American Rejects

Hard Rock Live - Orlando|Orlando, FL

Fri, Nov 11, 2022, 8:00 PM

Stubhub Link: https://www.stubhub.com/the-all-american-rejects-orlando-tickets-11-11-2022/event/150479892/?quantit...

Prim Link: https://www.ticketmaster.com/event/22005D36AD23B303

Thank you

lotustixmalou · ‎10-14-2022

Hi team,

Please, add Stubhub map for below event:
Puddles Pity Party
Showbox at the Market, Seattle, WA
January 13, 2023, 9:00 PM

Stubhub link: https://www.stubhub.com/puddles-pity-party-seattle-tickets-1-13-2023/event/150464424/

Primary ticket provider link: https://tix.axs.com/1CImDwAAAACw%2fvt%2bAwAAAAAm%2fv%2f%2f%2fwD%2f%2f%2f%2f%2fA0FYUwD%2f%2f%2f%2f%2f...

Thanks,

lotustixmalou · ‎10-14-2022

Hi team,

Please, add Seated General Admission to Stubhub map for below event:
Puddles Pity Party
Showbox at the Market, Seattle, WA
January 13, 2023, 9:00 PM

Stubhub link: https://www.stubhub.com/puddles-pity-party-seattle-tickets-1-13-2023/event/150464424/

Primary ticket provider link: https://tix.axs.com/1CImDwAAAACw%2fvt%2bAwAAAAAm%2fv%2f%2f%2fwD%2f%2f%2f%2f%2fA0FYUwD%2f%2f%2f%2f%2f...

Thanks,

teddylegend · ‎10-14-2022

Walker Hayes at the Resch Center, Green Bay WI on 10/20....here is the correct seating chart that has an actual floor to sell tickets

https://ticketstar.evenue.net/cgi-bin/ncommerce3/SEGetEventInfo?ticketCode=GS%3APMI%3ARC22%3AWH1020%...

MT509 · ‎10-14-2022

Hello,

These six events have the wrong seating maps. The sections my tickets are in do not even exist on the current maps. I can't even list my tickets because of this ... Can you please have the maps fixed ... Thank You!

All of these events are at the same venue and the correct seating map would be the same for all of them.

1. Alter Bridge 3/25/2023

StubHub link: https://www.stubhub.com/alter-bridge-airway-heights-tickets-3-26-2023/event/150480003/?quantity=0

Correct map: https://northernquest.evenue.net/cgi-bin/ncommerce3/SEGetEventInfo?ticketCode=GS%3ANQC%3ANQC23%3APAV...

2. Alter Bridge 3/26/ 2022

StubHub link: https://www.stubhub.com/alter-bridge-airway-heights-tickets-3-26-2023/event/150480003/?quantity=0

Correct map: https://northernquest.evenue.net/cgi-bin/ncommerce3/SEGetEventInfo?ticketCode=GS%3ANQC%3ANQC23%3APAV...

3. Richard Marx 11/20/2022

StubHub link: https://www.stubhub.com/richard-marx-airway-heights-tickets-11-20-2022/event/150460856/?quantity=0

Correct map: https://northernquest.evenue.net/cgi-bin/ncommerce3/SEGetEventInfo?ticketCode=GS%3ANQC%3ANQC22%3APAV...

4. Kathleen Madigan 12/1/2022

StubHub Link: https://www.stubhub.com/kathleen-madigan-airway-heights-tickets-12-1-2022/event/150520751/?quantity=...