Map Errors on Site

[#1]

If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

[#2]

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

[User3949]

The map is missing for this event:

https://www.stubhub.com/billy-strings-houston-tickets-12-2-2021/event/104897931/

I can't list tickets because there are no sections to choose from.

[User3949]

Numerous map errors:

https://www.stubhub.com/find/s/?q=john%20mulaney%20philadelphia

The John Mulaney shows in Philly are at the Academy of Music:

https://www.kimmelculturalcampus.org/events-and-tickets/202122/kcp/john-mulaney/

[angeldulce18]

Hi Team,

Please update correct Floor sec. to Floor GA sec. 

Stubhub Link:

Gryffin Tickets - StubHub

Primary Link:

Gryffin - Alive Tour Tickets Nov 11, 2022 Austin, TX | Ticketmaster

[tkbts]

Hello,

I am trying to get the following events added:

11/12/22 - Oklahoma State Wrestling at Lehigh Wrestling (Grace Hall) (link)

12/4/22 - Penn State Wrestling at Lehigh Wrestling (Stabler Arena) (link)

Can anyone help with this?

[ltcnica08]

Hi Team,

Seeking your assistance to add the correct map for below event:

Event Name:  Lake Street Dive
Venue: Harrahs Cherokee Center Asheville|Asheville, NC
Event Date & Time: Tue, Jan 17, 2023, 7:00 PM
Stubhub Link: https://www.stubhub.com/lake-street-dive-asheville-tickets-1-17-2023/event/150566861/
Primary Link:https://www.ticketmaster.com/event/2D005D589BF91E77

[Rachelle22]

Hi Team,
Seeking your assistance to add event map for below event:
Event Name: The Mavericks 
Venue: Lensic Performing Arts Center, Santa Fe, NM
Event Date & Time: Dec 06, 2022, 7:00 PM
Stubhub Link: https://www.stubhub.com/the-mavericks-santa-fe-tickets-12-6-2022/event/150333570/?
Primary Link: https://tickets.lensic.org/8321/8322

[lotustixmalou]

Hi team,

Please, provide Stubhub map for below event:
The Mavericks
Lensic Performing Arts Center, Santa Fe, NM
December 06, 2022, 7:00 PM

Stubhub link: https://www.stubhub.com/the-mavericks-santa-fe-tickets-12-6-2022/event/150333570/

Primary ticket provider link: https://tickets.lensic.org/8321/8322

Thanks,

[huskerdx3]

There are multiple mapping issues with Nebraska Basketball Tickets that is causing issues with every game. It is every game at the below URL.

https://www.stubhub.com/nebraska-cornhuskers-basketball-tickets/performer/9919/

Issue #1 - My seats are in Section 101 Row 2 which does not exist in the dropdown when listing tickets. As a result I can't list my tickets because I can't select the row.

Issue #2 - Once barcodes are entered it incorrectly adds the seat level before the section, making it so listings don't appear on the map. This would need to be fixed for ALL games. Here is an example. My tickets don't show on the map because Section 100:108 doesn't exist.

My Listing:

The map with Better value tickets disabled to show that my listing isn't hidden. My listing does not show. Again, this is for every game, not just the Nebraska vs Iowa game.

[huskerdx3]

Here is another example from a different game and different seats. The seats don't show up on the map because once barcodes are entered it is adding Level 200 in front of the actual section.

[lotus_gaymarie]

Event: Beabadoobee 11/29/22

Link to the event from Stubhub:

https://www.stubhub.com/beabadoobee-chicago-tickets-11-29-2022/event/150304144/

Link to the event from the primary ticket provider:

https://www.axs.com/events/442130/beabadoobee-tickets

Missing GA VIP section