Map Errors on Site

[#1]

If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

[#2]

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

[EM2023]

There is a map error for Wilco's listing at the Riviera Theater in Chicago, IL:

https://www.stubhub.com/wilco-tickets/performer/3062/

Here is the correct map:

However, this is the map listed and it's incorrect:

Incorrect map

[stampede]

Hi Stubhub:

I have a pair of seats in section 121 row 14 for sale for Saturday Jan 21, 2023 Vancouver Canucks vs Edmonton Oilers. When I first listed the seats, your map would only show rows from 16 or 17 on and wouldn't allow me to input row 14. So despit me trying to update the row info afterward, it would only show up as section 121 with the row "blank". Section 121 in this arena starts with row 13 to row 25, please fix this, thanks

[stampede]

MAP WRONG:

Edmonton Oilers at Vancouver Canucks

Rogers Arena, Jan 21, 2023

Section 121 row starts from row 13 (NOT row 16) and goes up to row 25

(your site will not display row 13, 14 and 15 at all)

correct link:

https://www.ticketmaster.ca/vancouver-canucks-vs-edmonton-oilers-vancouver-british-columbia-01-21-20...

Incorrect map on stubhub (row 14 shows up as "blank":

https://www.stubhub.ca/vancouver-canucks-vancouver-tickets-1-21-2023/event/150275937/?quantity=0&sec...

[Cartemd]

Savannah Banana Tickets are general admission in Montgomery Alabama however there is not a GA section in the drop down. How would one sell tickets that are first come first serve seating for this location?

[angeldulce18]

Hi Team,

Please update correct event map and section labels for the following event on Stubhub:

My Fair Lady

Ordway Center for Performing Arts

Saint Paul, MN

Sat, Mar 25, 2023, 7:30 PM

Stubhub Link:

https://www.stubhub.com/my-fair-lady-national-tour-saint-paul-tickets-3-25-2023/event/105288342/

Primary Link:

Get Seats! (ordway.org)

[Mauflores]

Hi Team,

Seeking your assistance to add map for this event:

Event Name: My Fair Lady

Venue: Ordway Center for Performing Arts

Event Date & Time: Fri, Mar 24, 2023, 7:30 PM

Stubhub Link: https://www.stubhub.com/my-fair-lady-saint-paul-saint-paul-tickets-3-24-2023/event/150199502/?clickr...

Primary Link: https://boxoffice.ordway.org/Online/mapSelect.asp?BOset::WSmap::seatmap::performance_ids=0B06260E-E7... 

[teddylegend]

Whiskey Myers. 2/18/23. Augusta GA. The floor has reserved seating. SH doesn’t show any row numbers….

https://aectix.evenue.net/cgi-bin/ncommerce3/SEGetEventList?groupCode=WM&linkID=global-augusta&shopp...

[zhariiel]

Hi Team, 

Seeking your assistance to update the map on this event for section 101A,101B,102,103A,103B and VIP:

Event Name: Usher
Event Date & Time: 6/28/2023 9pm
Stubhub Link: https://www.stubhub.com/usher-las-vegas-tickets-6-28-2023/event/150545495/?quantity=0
Primary Link: https://www.ticketmaster.com/event/2E005D13A2AD0CAE?wt.mc_id=EML_TMNT549495_1629580_0[PC_eventImage&...

Thank you !

[zhariiel]

Hi Team, 

Seeking your assistance to update the whole map on this event:

Event Name: Junior H
Event Date & Time: 01/27/23 7:45pm
Stubhub Link:https://www.stubhub.com/junior-h-houston-tickets-1-27-2023/event/150471180/?quantity=0
Primary Link: https://concerts.livenation.com/event/3A005CCD9EB738CF?wt.mc_id=EML_TMNT549495_1630766_0[PC_eventIma...

Thank you !

[RmOropesa]

Hi Team,

Seeking your assistance to update the map for the below event:

Event Name: Static-X 
Venue: Roseland Theater|Portland, OR
Event Date & Time: Mon, Feb 27, 2023, 6:30 PM

Stubhub Link: https://www.stubhub.com/static-x-portland-tickets-2-27-2023/event/104995308/?quantity=2

Primary Link: https://www.etix.com/ticket/p/2969188/staticxrise-of-the-machinewith-fear-factorydope-and-society-1-...