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Are you aware of recent changes to an event? Do you see a discrepancy in the event details we have on-site versus the primary?  Let us know about it by commenting below!

To help us address and review the issue as quickly as possible, please make sure to include all of the following details: 

  • Event name
  • Link to the event on StubHub.com
  • Link to the event from the primary ticket provider (other secondary marketplaces will not be accepted)
  • What is wrong (date/time, venue, rescheduled/postponed, etc.)
  • What is correct (what the primary has)

We will forward all of this information to our events team who will work to verify the discrepancies and update the site!

*These changes can sometimes take up to 48 hours to complete.  

This thread is only for events with incorrect info.

 

Please use the Event Request Form for events not on-site and the Map Errors on Site form for events with an incorrect map rather than posting your event details on this thread directly. If an event has incorrect event information, you can definitely post that on this board. A moderator will be sure to review the post, escalate it, and then remove it after the request has been submitted. 

ticketmvp
Headliner

Re: Foxwoods Resort Casino should be removed as a venue on StubHub

Two weeks to make the change and it's still not fixed. Why do I even bother trying to make StubHub a better overall site?

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ticketmvp
Headliner

Re: Foxwoods Resort Casino should be removed as a venue on StubHub

Almost a month and this hasn't been corrected. Why do I waste time reporting these issues and then waste even more time following up time after time when nothing gets corrected?

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topocelot
Waterboy

Re: NEW Incorrect Event Info

Hey guys, you have Bikini Kill listed at the Agora Theatre in Charlotte, NC on Jul-22.  That show is actualy at the Agora in Cleveland, OH on that date.  - JB

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bbandit
Rookie

Re: NEW Incorrect Event Info

Stubhub has two even pages listed for Neon Trees @ California State Fairgrounds 7/16/2022. One map has the correct dynamic map while the other has no map at all. Can you please combine these two?

 

Corrrect event link: https://www.stubhub.com/neon-trees-sacramento-tickets-7-16-2022/event/105292120/

 

Incorrect event link: https://www.stubhub.com/neon-trees-sacramento-tickets-7-16-2022/event/150231018/

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DKG
New User

Re: NEW Incorrect Event Info

INCORRECT EVENT INFO

Kansas - The Band

https://www.stubhub.com/kansas-cherokee-tickets-6-25-2022/event/105236297/

https://www.ticketmaster.com/kansas-cherokee-north-carolina-06-25-2022/event/2D005C6482C23105

The event shows in Cambridge MA. It is in Cherokee NC

The rest of the info on Stubhub appears correct including the date and seating chart.

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ticketmvp
Headliner

America is duplicate listed on StubHub for 6/24

America is duplicate listed for 6/24 on StubHub. One listing is shown for America at Savannah Theatre. The other listing is for America - The Band at Johnny Mercer Theatre at Savannah Civic Center. This is the same event and both of these venues are the same venue but named differently. Not sure why this keeps happening but its very frequent as of late. 

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ticketmvp
Headliner

Greensky Bluegrass duplicate listings

Greensky Bluegrass on 6/24 and Greensky Bluegrass 2 Day for 6/24 and 6/25 are duplicate listed on StubHub. The duplicate listings for 6/24 are here and here. The duplicate listings for 2 day are here and here.  Please get these events cleaned up. They are all over StubHub.

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ticketmvp
Headliner

Waterfront Park Louisville is now named Great Lawn at Waterfront Park

Waterfront Park Louisville is the same venue as Great Lawn at Waterfront Park. Please have this duplicate venue removed from StubHub as it is not the correct name of the venue.

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drallmon
Waterboy

Re: NEW Incorrect Event Info

I have been a regular stubhub purchaser for Padres games.  For some reason, for the last couple of weeks, games aren't even showing up.  Sometimes I have to search under the opponent to find today's home game.  The day game (Padres vs. Diamondbacks) on 6/22 at 1PM can't be found on Stubhub.  I have to default to Ticketmaster to buy tickets.  Please figure out what is wrong....

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AlmostFamous
Zamboni Driver

Re: NEW Incorrect Event Info

Missing late show:

 

Artist: Sunset Rollercoaster

Date: Friday Oct 14, 2022

Doors: 9:30 PM

Venue: The Opera House

City: Toronto

Province: ON

Country: Canada

Event link: https://www.ticketweb.ca/event/sunset-rollercoaster-the-opera-house-tickets/12157105

 

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Community Log-In Changes May 1st
We are changing the way you register and sign-in to the StubHub Community. After the switch, you will enter the email address you use to access the community in order to reset your password. You will enter your community username and new password and done!

Read about the changes here