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Are you aware of recent changes to an event? Do you see a discrepancy in the event details we have on-site versus the primary?  Let us know about it by commenting below!

To help us address and review the issue as quickly as possible, please make sure to include all of the following details: 

  • Event name
  • Link to the event on StubHub.com
  • Link to the event from the primary ticket provider (other secondary marketplaces will not be accepted)
  • What is wrong (date/time, venue, rescheduled/postponed, etc.)
  • What is correct (what the primary has)

We will forward all of this information to our events team who will work to verify the discrepancies and update the site!

*These changes can sometimes take up to 48 hours to complete.  

This thread is only for events with incorrect info.

 

Please use the Event Request Form for events not on-site and the Map Errors on Site form for events with an incorrect map rather than posting your event details on this thread directly. If an event has incorrect event information, you can definitely post that on this board. A moderator will be sure to review the post, escalate it, and then remove it after the request has been submitted. 

ticketmvp
Headliner

Re: NEW Incorrect Event Info

Can we please clean up duplicate venues? I am so tired of bringing this up. In fact, this one has been brought up by me before and I thought it was fixed but it's not. Events listed at Thomas Wolfe Auditorium at Harrah's Cherokee Center- Asheville should not also be listed at  Harrah's Cherokee Center Asheville.  Thomas Wolfe Auditorium is a venue within Harrah's Cherokee Center Asheville and thus, its events should only be listed at Thomas Wolfe Auditorium. Can the venue team or appropriate team correct this mistake?

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ticketmvp
Headliner

Re: NEW Incorrect Event Info

Still not fixed- why?

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ticketmvp
Headliner

Re: NEW Incorrect Event Info

Almost a month and a half and still not fixed.

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TeamStubHub
Moderator

Re: NEW Incorrect Event Info

Hey there TicketMVP! Apologies for the experience here. I will have this matter re-escalated for you right away! 

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ticketmvp
Headliner

Cellairis Amphitheatre at Lakewood has been renamed to Lakewood Amphitheatre

Cellairis Amphitheatre at Lakewood has been renamed to Lakewood Amphitheatre as Cellairis no longer sponsors the venue. Please have the name updated.

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ticketmvp
Headliner

Re: Cellairis Amphitheatre at Lakewood has been renamed to Lakewood Amphitheatre

How long is it taking StubHub to make these changes? Six days later and it hasn't been updated. Should have been done before this as it's a quick change to be made.

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ticketmvp
Headliner

Re: Cellairis Amphitheatre at Lakewood has been renamed to Lakewood Amphitheatre

11 days and counting...Are you even sending these over to the appropriate teams?

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ticketmvp
Headliner

Re: Cellairis Amphitheatre at Lakewood has been renamed to Lakewood Amphitheatre

Almost a month and a half now and this hasn't been corrected. Kind of ridiculous at this point.

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ticketmvp
Headliner

Re: Cellairis Amphitheatre at Lakewood has been renamed to Lakewood Amphitheatre

Another week has past and your venues team can't seem to facilitate this change. Ask them why this is taking so long to correct.

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AlmostFamous
Zamboni Driver

Re: NEW Incorrect Event Info

Event upgraded venue (also listing missing from Stubhub):

 

Artist: Petey

Venue: Velvet Underground

Date: Thurs, Nov 3 2022

Doors: 7pm

City: Toronto

Province: ON

Country: Canada

Link: https://www.ticketweb.ca/event/petey-the-velvet-underground-tickets/12233825?pl=embrace

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Community Log-In Changes May 1st
We are changing the way you register and sign-in to the StubHub Community. After the switch, you will enter the email address you use to access the community in order to reset your password. You will enter your community username and new password and done!

Read about the changes here