cancel
Showing results for 
Search instead for 
Did you mean: 

Are you aware of recent changes to an event? Do you see a discrepancy in the event details we have on-site versus the primary?  Let us know about it by commenting below!

To help us address and review the issue as quickly as possible, please make sure to include all of the following details: 

  • Event name
  • Link to the event on StubHub.com
  • Link to the event from the primary ticket provider (other secondary marketplaces will not be accepted)
  • What is wrong (date/time, venue, rescheduled/postponed, etc.)
  • What is correct (what the primary has)

We will forward all of this information to our events team who will work to verify the discrepancies and update the site!

*These changes can sometimes take up to 48 hours to complete.  

This thread is only for events with incorrect info.

 

Please use the Event Request Form for events not on-site and the Map Errors on Site form for events with an incorrect map rather than posting your event details on this thread directly. If an event has incorrect event information, you can definitely post that on this board. A moderator will be sure to review the post, escalate it, and then remove it after the request has been submitted. 

ticketmvp
Headliner

Re: NEW Incorrect Event Info

Riverfront Park Amphitheater is not a venue any longer. It was renamed to Live Oak Bank Pavilion. I brought this to StubHub's attention months ago and it was seeminly fixed but now this venue name was brought back for some unknown reason but most likely due to the merging of the two platforms. Please have it removed as the two events at this venue are already on StubHub under Live Oak Bank Pavilion. 

Reply
Loading...
kristiegale
New User

Re: NEW Incorrect Event Info

The Straight No Chaser event Sept. 19 at the Metropolitan Theatre in Morgantown WV is NOT generally admission as your site says. Your link is https://www.stubhub.com/straight-no-chaser-morgantown-tickets-9-19-2022/event/150314386/?quantity=2. The primary site is https://www.ticketmaster.com/straight-no-chaser-morgantown-west-virginia-09-19-2022/event/16005CF6CE...
Reply
Loading...
TeamStubHub
Moderator

Re: NEW Incorrect Event Info

Hi there! Thank you for providing that info. I have escalated this to our events team, please keep an eye out for updates! 

Reply
Loading...
Ohana
Zamboni Driver

Re: NEW Incorrect Event Info

Good Morning,

 

Could the venue be fixed for Mike Marino and the Boyz II Men event added? Both events are playing the same night but in different spaces at the New Jersey Performing Arts center.

 

Mike Marino on Nov 26 2022 will be held in the Victoria Theater at NJPAC, while Boyz II Men will be performing in the larger Prudential Hall space at NJPAC.

 

TM Links:

https://www.ticketmaster.com/boyz-ii-men-newark-new-jersey-11-26-2022/event/00005CF40EA39D98

https://www.ticketmaster.com/mike-marino-newark-new-jersey-11-26-2022/event/00005CCAD5689A3E

 

SH Link :https://www.stubhub.com/mike-marino-newark-tickets-11-26-2022/event/150241401/

 

Thank You

 

Reply
Loading...
changaj
Backup Singer

Re: NEW Incorrect Event Info

There are two separate listings for the same event listed below. Is there a way to combine them?

 

https://www.stubhub.com/life-is-beautiful-festival-las-vegas-tickets-9-16-2022/event/105261840/

 

https://www.stubhub.com/life-is-beautiful-festival-las-vegas-tickets-9-16-2022/event/105237357/

 

 

They are both for the same 3-day passes to Life Is Beautiful (the time on the listing is different)

 

https://lifeisbeautiful.com/

Reply
Loading...
tdAntelope
Waterboy

Re: NEW Incorrect Event Info

Event:
Chicago
Wednesday, November 02 2022 19:30
The Buddy Holly Hall of Performing Arts and Sciences, Lubbock, US

Listed as General Admission, but it is not!



Reply
Loading...
Rachelle22
Team Mascot

Re: NEW Incorrect Event Info

Hi Team,

Seeking your assistance to add event map for below event: 

Event Name: Bert Kreischer 

Venue: Selena Auditorium at American Bank Center, Corpus Christi, TX

Event Date & Time: 09/16/22, 07:00 pm

Stubhub Link: https://www.stubhub.com/bert-kreischer-corpus-christi-tickets-9-16-2022/event/150297095/

Primary Link: https://www.ticketmaster.com/event/3A005CBAEAAE5DEC

Reply
Loading...
Vina
Team Mascot

Re: NEW Incorrect Event Info

Hi Team,

 

Seeking your assistance to add event map for below event: 


Event Name: Echo and the Bunnymen
Venue: The Theatre at Ace
Event Date & Time: Aug 27, 2022, 8:00 PM
Stubhub Link: https://www.stubhub.com/echo-and-the-bunnymen-los-angeles-tickets-8-27-2022/event/150221355/
Primary Link: https://www.axs.com/events/435070/echo-the-bunnymen-tickets

 

Thank you!

Reply
Loading...
Becky2022
Team Mascot

Re: NEW Incorrect Event Info

Event: Boz Scaggs: Out Of The Blues Tour 2022
Venue: The Factory (Chesterfield, Mo.)
Wednesday, Aug. 17, 2022 @ 7:30 p.m.
--------------------------------------------------------------------------------
Your site shows this when you click on seats for this event: "This Is A General Admission Event"
There's no assigned seating, so stake out your spot and get ready to rock!
But, that's not correct. This event is assigned seating. The seats you buy are the seats you get. You can't just pick whatever seat you want, as people have paid for the exact seats they want. Please fix this information on your webite as it's confusing to both buyers and sellers. I want to list my tickets to sell on your website, but won't until that's corrected as I don't want to mislead any buyers into thinking they can sit anywhere they want when they can't. They can only sit in the seats they purchased. I'd appreciate your help in this matter. Thank you.
Link to Ticketmaster: https://www.ticketmaster.com/event/21005CB0A24E1103
link to ad on StubHub:
https://www.stubhub.com/event/150191842Stubhub Info for Boz Skaggs Tix.JPG

Reply
Loading...
Becky2022
Team Mascot

Re: NEW Incorrect Event Info

St. Louis Cardinals vs Braves game
Sunday, Aug. 28, 2022
The start time for this gamehas changed from 1:15 p.m. to 6:08 p.m. The start time needs to be updated. Thank you
MLB Link:
https://mlb.tickets.com/?agency=MLB_MPV&orgid=10&pid=9016701&tfl=St._Louis_Cardinals-Tickets-Single_...

StubHub Link:
https://www.stubhub.com/st-louis-cardinals-st-louis-tickets-8-28-2022/event/105057820/

Reply
Loading...
Community Log-In Changes May 1st
We are changing the way you register and sign-in to the StubHub Community. After the switch, you will enter the email address you use to access the community in order to reset your password. You will enter your community username and new password and done!

Read about the changes here