Map Errors on Site

[#1]

If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

[#2]

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

[mariefe_madrid]

Hi Team,

Requesting floor map for the event below:

R&B Experience - Monica, Bobby Brown, 112

Smoothie King Center|New Orleans, LA

Fri, Nov 11, 2022, 8:00 PM

Stubhub link: https://www.stubhub.com/r-b-music-experience-new-orleans-tickets-11-11-2022/event/150445074/?quantit...

Prim link: https://www.ticketmaster.com/new-orleans-rb-music-experience-monicabobby-new-orleans-louisiana-11-11...

Thank you

[mariefe_madrid]

Hi Team,

Requesting map seat for the event below:

A Magical Cirque Christmas

National Theatre|Washington DC, DC

Sun, Dec 18, 2022, 2:00 PM

Stubhub link: https://www.stubhub.com/a-magical-cirque-christmas-washington-dc-washington-tickets-12-18-2022/event...

Prim link: https://www.ticketmaster.com/a-magical-cirque-christmas-touring-washington-district-of-columbia-12-1...

Thank you

[ltcnica08]

Hi Team,

Seeking your assistance to add details (Stubhub event link, listings to appear, map)  for below event:

Event Name: Jake Wesley Rogers 
Venue: The Foundry Philadelphia|Philadelphia, PA
Event Date & Time: Sun, Apr 09, 2023, 8:00 PM
Stubhub Link: https://www.stubhub.com/Secure/Pipeline/Sell/TicketDetails?ID=dd3c70c9-39fe-4ce6-b3d9-57d427f86c8b
Primary Link: https://concerts.livenation.com/event/02005D589888180D

[ltcnica08]

Hi Team, Seeking your assistance to add details (map, listings) for below event: Event Name: Jake Wesley Rogers Venue: McMenamins Mission Theater Portland, OR Event Date & Time: Tue, Mar 14, 2023, 8:00 PM Stubhub Link: https://www.stubhub.com/Secure/Pipeline/Sell/TicketDetails?ID=ed12ed1d-4f18-4814-a406-a30e2ab5c90a Primary Link: https://www.etix.com/ticket/p/5228731/jake-wesley-rogersall-ages-portland-mcmenamins-mission-theater

[mariefe_madrid]

Hi Team,

Requesting to change Floor to GA on the event below:

All American Rejects

Hard Rock Live - Orlando|Orlando, FL

Fri, Nov 11, 2022, 8:00 PM

Stubhub link: https://www.stubhub.com/the-all-american-rejects-orlando-tickets-11-11-2022/event/150479892/?quantit...

Prim link: https://www.ticketmaster.com/the-allamerican-rejects-orlando-florida-11-11-2022/event/22005D36AD23B3...

Thank you

[chrisss]

There’s an error on this map. There were only two types of tickets sold:
1) GA Enter Before 1AM
2) GA Enter Anytime
The options shown are incorrect and display misleading hours. Please help update.

https://www.stubhub.com/jamie-jones-miami-tickets-5-8-2021/event/104831938/

[User3949]

Missing map for event:

https://www.stubhub.com/carly-pearce-nashville-tickets-10-27-2022/event/150225758/

Correct map: 

https://www.stubhub.com/carly-pearce-nashville-tickets-10-26-2022/event/105294257/

[User3949]

The map for this event is incorrect: 

https://www.stubhub.com/nathaniel-rateliff-the-night-sweats-richmond-tickets-9-28-2021/event/1048564... 

The 3 sections in the rear are reserved seating.

https://www.axs.com/events/403558/nathaniel-rateliff-the-night-sweats-tickets 

[User3949]

Also, this event has the wrong venue name.  Is should be "Virginia Credit Union LIVE!".

https://www.nathanielrateliff.com/tour 

https://go.seated.com/tour-events/29c95715-3810-4667-9d7e-f08435a5f546 

[REPTARJO]

Hi,

All the events for the following Amphitheater do not include the VIP Box seats on the maps.

This is for the FirstBank Amphitheater in Franklin, TN.

https://www.stubhub.com/firstbank-amphitheater-tickets/venue/102390034/

Every one of the shows contains VIP boxes right behind the 101, 102, 103 stages.

See attached screenshot below showing these seats.

I have some VIP Boxes I would love to list but cannot right now because they go to the bottom of the event.  Please advise!