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If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

 

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

 

Thank you!

What can I submit?

  • Map design errors
  • Incorrect text labels on the map itself
  • Listing(s) not mapping or mapping to wrong section
  • No map on site
  • Wrong map on site

What should I NOT submit?

  • Wrong event name, venue, date, time (Post these here)
  • Missing events on-site (See instructions here)
  • Requests regarding seller comments

Will I get a follow up?

No, all requests are reported automatically.

How are my Requests prioritized?

Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

TeamStubHub
Moderator

Re: NEW Map Errors on Site

Hey there! We have sent a request for all of the above mentioned mapping errors and map requests to our events team. Please keep an eye out for updates! 

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TeamStubHub
Moderator

Re: NEW Map Errors on Site

Thanks AJ! This has been escalated. Please keep an eye out for updates! 

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TeamStubHub
Moderator

Re: NEW Map Errors on Site

I've sent this over to our team to update ASAP!

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Quiennie
Zamboni Driver

Re: NEW Map Errors on Site

Hi Team,

 

Please update Stubhub map for this event Chris Young 10/09/2022

 

Stubhub link: https://www.stubhub.com/chris-young-durant-tickets-10-9-2022/event/150249338/

 

Primary link: https://www.ticketmaster.com/event/0C005CD48FDE1C1F

 

Thanks,

 

Quiennie

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mariefe_madrid
Stagehand

Re: NEW Map Errors on Site

Hi Team,

 

Please update Stubhub map seat for this event Big wild 10/20/2022

 

Stubhub link: https://www.stubhub.com/big-wild-portland-tickets-10-20-2022/event/150353841/

 

Primary link: https://event.etix.com/ticket/online/performanceSale.do?performance_id=6345574&partner_id=240&method...

 

Thanks,

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mariefe_madrid
Stagehand

Re: NEW Map Errors on Site

Hi Team,

 

Please update Stubhub map seat for this event I prevail 9/17/2022

 

Stubhub link: https://www.stubhub.com/i-prevail-ralston-tickets-9-17-2022/event/150252431/

 

Primary link: https://libertyfirstcreditunionarena.evenue.net/

 

Thanks

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mariefe_madrid
Stagehand

Re: NEW Map Errors on Site

Hi Team, 

 

Requesting to add map seat for:

I prevail Tue, Sep 20, 2022, 7:00 PM
The Criterion OKC|Oklahoma City, OK 

 

Stubhub Link: https://www.stubhub.com/i-prevail-oklahoma-city-tickets-9-20-2022/event/150250431/

 

Primary Ticket Link: https://www.etix.com/ticket/online/?utm_source=confirmation&utm_medium=email&utm_campaign=etix-order...

 

Thanks

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itsbpf
Pit Crew
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itsbpf
Pit Crew

Re: Map Errors on Site

Buyers may be purchasing tickets to Lany in Seattle that are not avialable becuase of the Stubhub mapping error. The repsonse time is too long!

If a seller made these errors they would pay a steep price to their credit card!

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itsbpf
Pit Crew

Re: Map Errors on Site

2022-09-18 (2).png

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Community Log-In Changes May 1st
We are changing the way you register and sign-in to the StubHub Community. After the switch, you will enter the email address you use to access the community in order to reset your password. You will enter your community username and new password and done!

Read about the changes here