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Waterboy
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NFL preseason cancelled

Earlier This week nfl announced preseason has been cancelled when will the refund emails start going out????
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Headliner
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Re: NFL preseason cancelled

Hi David

 

Stubhub is way behind in processing the refund requests and recently it has been taking them about 120 days to process the request.  If you would like to try and jumpstart the process you could try reaching out by DM to one of the moderators - AllyD, Kattw or NikkiM.

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Waterboy
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Re: NFL preseason cancelled

This was my first time purchasing NFL tickets stub hub how does one DM - AllyD, Kattw or NikkiM.
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Headliner
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Re: NFL preseason cancelled

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New User
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Re: NFL preseason cancelled

My pre-season game still says "Active" even though the NFL has already announced the games are cancelled.  Can we even ask for a refund if the game is still listed as such?

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Moderator
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Re: NFL preseason cancelled

Hi, @jayheilman. Our partnership Team is still working through the details for NFL games. We will be sure to send you an email once we have further information to relay. 

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