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Purchased a football game ticket - Unable to retrieve mobile ticket

I recently bought a ticket to a football game.  Once I received an email to tell me that my ticket is ready, I went to Stubhub app and click on view ticket.  But when I click on it a message pops up "There was a problem processing your request.  Please check your network settings or try again".  I've tried uninstalling and reinstalling the app, and still getting the same error message.