I've seen press reports that the County has limited attendance to the Santa Clara / Gonzaga game tomorrow (January 15) to 25% capacity. How can I determine if the tickets I bought through StubHub are some that will be allowed in? I don't want to drive all the way down there only to be turned away at the door when the person who sold the tickets may have a notification. Any way to check?
Great question. We are aware that the capacity is being reduced and we've proactively contacted all affected sellers to have them follow up with us if their tickets are invalidated, in which case the order will be cancelled. All buyers who are affected by this change will also be updated via email. If you have not been contacted already, you can assume that the tickets are still valid for the game.
I'm with you 1000% and the lack of communication with the seller is a bit frustrating. Under this circumstance, isn't it reasonable to require a re-affirmation from the seller or cancel the order? Simply "assuming" that no response by the seller is a "yes" under these circumstances seems the wrong default. Even though I don't fall into the categories you've quoted above, could it be be the case that my seller is a season ticket holder, so her tickets are still valid? Based on the response from StubHub above ("you can assume the tickets are still valid"), and the fact that I wouldn't have recourse if they are valid and I don't show up (after driving an hour down there), I think we're in a position where we are going to go.
Why don't you call the venue and give them your seat location? They might be able to tell you if your tickets are in the group that is going to be accepted.
That's a great suggestion, bossfan. I've tried them a couple times this morning. They don't seem to be open on weekends, which is frustrating in light of the circumsances, but I'll try a few more times.