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Stagehand
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Refunds for Jheno Aiko

What is the status on Jheno Aiko concerts fm that were cancelled in May and June due to COVID19? Everywhere I Search postpone is mentioned but we are still in the midst in this pandemic. Who actually has to deem the concert as cancelled to start the Refund process?
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Rock Star
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Re: Refunds for Jheno Aiko

Hi Chelsea

 

The artist and the venue have to announce that the show is cancelled.  Many artists have postponed shows and are trying to coordinate with venues around the world to schedule the new concert date.  If they determine that the event will be rescheduled then your tickets are good for the new date.  If they determine that the event is cancelled then you will receive credit voucher.

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Stagehand
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Re: Refunds for Jheno Aiko

I think this is unacceptable to still have your fans waiting for refunds while looking to reschedule a concert during COVID19 pandemic. The artist should be considerate and give options for customers to get refunds and if another concert is scheduled in further then the fans can rebuy tickets
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Stagehand
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Re: Refunds for Jheno Aiko

Can we please get another update on this? I paid alot of money for these tickets that I really need now and I do not feel safe attending any kind of concert in the near future. I've been checking for months on this concert. It's now been more than 3 months since the show has been delayed. I don't understand why refunds are not an option. Its unacceptable.

Never purchasing from StubHub again.
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Umpire
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Re: Refunds for Jheno Aiko

The tour is postponed by the artist/promoter. They are trying to schedule future dates that works with artist and venue schedules. Stubhub is in the same boat as fans on this type of situation. If tour is canceled, refunds will happen. If tour is rescheduled, tickets will be valid for new date. If you previously purchased tickets and feel unsafe attending the concert when it's rescheduled in 2021 or later; you can simply resell the tickets.
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Moderator
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Re: Refunds for Jheno Aiko

Thanks for your insight on this, @benz818

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