Events and Venues
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NEW Incorrect Event Info

Are you aware of recent changes to an event? Do you see a discrepancy in the event details we have on-site versus the primary? Let us know about it by commenting below! To help us address and review the issue as quickly as possible, please make sure ...

NEW Map Errors on Site

If a venue map on StubHub isn’t right or your listing isn’t mapping correctly, please tell us through our Maps Request form here https://support.stubhub.com/en/support/solutions/articles/61000276500-event-map-is-wrong The Maps Request Form is your di...

What happens when an event is canceled?

We'll email you when an event is canceled. To see your event status, log into your StubHub account and click or tap 'My tickets.' Buyers: We'll give you credit worth 120% of your original order. You can apply this credit toward multiple StubHub event...

Club Seats

The main reason I use stubhub to purchase my tickets is because I like to find club seats with special access. For example I really wanted to go into the royal rooters club at Fenway Park. I was able to find seats that had access to this club. When I...

Picture of vaccination card count as proof of vaccination?

Does anyone know if a picture of your vaccination card on your phone will be accepted as proof of vaccination at events that require it? Asking specifically for Fenway Park Concert on the Field Seating, but curious if a photo has worked for anyone or...

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Wrong Date on Rescheduled Ticket

My Bill Burr tickets have the date Saturday, March 21st on them. The event was rescheduled for July 2nd, but that date is not on the tickets I got from stubhub. Instead, it still has the original date March 21st. Should I be worried?

Little Ceasars Arena parking location?

Hi all! We purchased tickets for a Red Wings game March 31 and tickets came with a parking pass. I understand there are several parking lots for Little Ceasars - how do I know which lot the pass is valid for? Ticket says Section 145 and it does have ...

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Community Log-In Changes May 1st
We are changing the way you register and sign-in to the StubHub Community. After the switch, you will enter the email address you use to access the community in order to reset your password. You will enter your community username and new password and done!

Read about the changes here
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