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Payment for tickets

I noticed that there are quite a few people that have not been paid for tickets they sold. Is this a common problem with this company? Because I have not received payment or been contacted by Stubhub to address my problem. I sold two tickets over three weeks ago and still have not received payment for them.

Field Ops East - StubHub New York

Right in the heart of Times Square, at the corner of Broadway and 39th Street, StubHub’s Flagship office is a 7,000 square foot retail and event space, perfect for unique and innovative fan experiences. ​​