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Super Bowl 54: FAQ

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To list Super Bowl 54 tickets on StubHub
 

  1. Visit the Super Bowl 54 event page
  2. Click Sell tickets and fill out the Seller Guidelines

  

Filled out the form but need to change the way you're delivering the tickets?

 

  • Call us at 866-788-2482, or
  • Email nasellerapproval@stubhub.com with
    1. Your StubHub email address
    2. The number of tickets (including section, row, and seat location)
    3. If requesting Mobile transfer tickets: Your Ticketmaster or NFL Ticketholder app name
     
    We'll respond within a few business hours
     

NOT already approved to list mobile tickets


 Call us at 866-232-2999 requesting access to list
 Once you receive access, we'll give you more instructions on listing and delivering tickets to the buyer


Already approved to list mobile tickets


 Follow the information we've already sent you to list tickets

 

What do I need to pick up my tickets Super Bowl 54 tickets I bought on StubHub?

If you bought Super Bowl 54 tickets on StubHub, bring the below identification to pick them up at our Last Minute Services location:

  • A valid photo ID
  • Credit card used to make the purchase

 

Who can I contact for Super Bowl 54 questions?

If you have Super Bowl 54 questions, you can reach out on our community page or by phone at 866-232-2999

Hours of operation

  • Weekdays: 8:00 AM - 12:00 AM est
  • Weekends: 8:00 AM - 10:00 PM est

 

Why can’t I list tickets for Super Bowl 54 on StubHub?

Listing Super Bowl 54 tickets will be enabled on January 19th. In order to be ready to post at that time you need to complete and sign the Seller Agreement. You can find the agreement when clicking on Sell for the Super Bowl event. 

 

How long do I have to buy Super Bowl 54 tickets on StubHub?

You can buy Super Bowl 54 tickets on StubHub up to 1 hour after kickoff

 

What is the NFL bag policy?

To help provide a safe environment for fans, the NFL has implemented a strict clear bag policy. Approved bags:

  •       Bags that are clear plastic, vinyl, or PVC and don't exceed 12" x 6" x 12"
  •       One-gallon clear plastic freezer bag (Ziploc bag or similar)
  •       Small clutch bags, 4.5" x 6.5", with or without a handle or strap can be taken into the stadium with one of the clear plastic bag options
  • An exception will be made for medically necessary items after thorough inspection for this purpose

Visit the NFL Clear Bag Policy website for more info.

Security screening for Super Bowl 54 begins at 2:00pm ET at all entries and gates

 

How do I list Super Bowl 54 tickets on StubHub?

Listing Super Bowl 54 tickets will be enabled on January 19th. In order to be ready to post at that time you need to complete and sign the Seller Agreement. You can find the agreement when clicking on Sell for the Super Bowl event. 

 

Once you complete the selling agreement we will let you know if you are approved to list your tickets within 2 business days. After you receive your approval, you don’t need to do anything else until your account is active to list on January 19th.

 

In order to complete your sale, or keep your listing up past January 28th, you will need to deliver your tickets to the StubHub Fulfillment Center (address below). Shipping labels to deliver your tickets to our fulfilment center will be available Sunday January 26th through Tuesday January 28th. 

 

Once StubHub labels are turned off, we recommend dropping off your tickets to our Last Minute Services at Betty T. Ferguson during office hours. All shipments (including payment and risk for the shipment) will be managed by the customer.

 

When sending in tickets, be sure to include

  •       Your StubHub email address
  •       Your first and last name
  •       Your phone number (mobile preferred)

 

StubHub Fulfillment Center

Betty T. Ferguson Recreation Complex

3000 NW 199th St. Miami Gardens, FL 33056

  

Office hours

  •       Tuesday, January 28 – Saturday, February 1: 10:00 AM - 5:00 PM ET
  •       Sunday, February 2: 10:00 AM - Kickoff

 

When and where can I pick up my Super Bowl 54 tickets I bought on StubHub?

StubHub Fulfillment Center

Betty T. Ferguson Recreation Complex

3000 NW 199th St. Miami Gardens, FL 33056

 

Pick up your Super Bowl tickets during these hours:

  •       Saturday, February 1 from 10:00 AM to 6:00 PM est
  •       Sunday, February 2 from 10:00 AM to 7:30 PM est (kickoff at 6:30 pm)

Refer to your order confirmation email for specific pickup info.

 

Important: If you buy tickets on Friday, Jan 31 or Saturday, February 1, you may only be able to pick up Sunday, February 2.

 

The Betty T Ferguson Recreation Complex is about a half mile West of Hard Rock Stadium on NW 199th St.

 

Other important dates: 

  • Sun, Jan 19: Pre-approved sellers enabled to list tickets
  • Sun, Jan 26: Shipping labels will be available to print from your account
  • Tue, Jan 28: StubHub will begin accepting tickets at our StubHub Super Bowl Ticket Fulfillment Center. All physical ticket listings without extensions will expire at 3PM ET.
  • Wed, Jan 29 (3PM ET): Deadline for all completed Super Bowl ticket sales to be at the StubHub Super Bowl
  • Fulfillment Center Operations Hours (Week of game):
    • Tue, Jan 28 - Sat, Feb 1: 10AM – 5PM ET
    • Sun, Feb 2: 10AM – KICKOFF

How to reclaim unsold tickets

  • Hard Tickets:
    1. Delete the listing
    2. Request seller to pick them up at our seller service location at the Betty T. Ferguson Recreation Center
    3. Note who will be picking up the tickets on the HR on the listing page
    4. Inform the seller they need a valid photo ID matching the name
  • Mobile Tickets (C2C):
    1. Seller needs to email SHSBLIV@gmail.com requesting the exact tickets provided to us
    2. Tickets will be sent back to the address they were sent from
    3. Confirm the email address with the seller and note it in the HR

Does StubHub offer a pregame party for Super Bowl 54?

No, StubHub will not be offering a pregame party this year as it has in years past. Our pick up location will be streamlined to get you into the action as quickly as possible. However, please note that some sellers are offering hospitality along with their ticket sales which can be found directly in the listing.

Join the conversation and get your Super Bowl 54 questions answered on the StubHub Community!

 

Where can I park for Super Bowl 54?

If you’re looking for a place to park for Super Bowl 54, you can buy parking passes in local lots - check out the available parking options on StubHub.

 

Limited 15 Minute parking spaces will be available to use while picking up your tickets from the Fulfillment Center but you will not be able to park for the game at that location.

 

Are there Super Bowl 54 VIP experiences available?

While we are not offering a pre-game party this year, you can still enhance your game week experience with tickets to a concert or party leading up to the big day. However, please note that some sellers are offering hospitality along with their ticket sales which can be found directly in the listing.

 

How do I get around Miami during Super Bowl 54?

The best option to get around downtown Miami is by Metrorail. However, the Metrorail does not operate from downtown to our pickup location or Hard Rock Stadium. The best option for traveling to our pickup location or to the Hard Rock Stadium would be to drive or take a Taxi/Uber/Lyft.

 

If traveling around Miami during your visit, the Metrorail provides service to Miami International Airport (MIA) and runs from Kendall through South Miami, Coral Gables, and downtown Miami; to the Civic Center/Jackson Memorial Hospital area; and to Brownsville, Liberty City, Hialeah, and Medley in northwest Miami-Dade.  

 

To ride the Metrorail you must purchase a transit pass which can be purchased online or at vending machines located at the entrance of each Metrorail station.

 

Metrorail costs:

  • Regular fare: $2.25

Super Bowl OLE parties (Touchdown Club, 54 Live, Legends, or On the Fifty)

What is on the food menu?

You can enjoy Super Bowl pregame food from award-winning restaurants. Below are some of the options you can choose from:

  • House of Mac (Caribbean soul food)
  • Sergio’s (combines both Cuban and American dishes)
  • La Camaronera (iconic Miami seafood)
  • Azucar (Ice Cream)

What is the difference between ultra-premium, premium and all-inclusive.

  • Ultra-Premium refers to our On the Fifty package that has top-shelf liquor and a high-end menu featuring incredible options like a raw bar, carving stations and much, much more
  • Premium refers to high-end liquor and fantastic food options as well. While the brand names may be a step down from ultra-premium, these will be name-brand items that fans will love, and food will be served from award-winning restaurants around Miami.
  • All-Inclusive refers to well drinks, beer and wine, and food options that we like to describe as high-end tailgate fare.

How many beverages/alcohol will I get?

There are no limits placed on beverages at our pregame parties though our bartenders will be instructed to play close attention to guests as it relates to alcohol consumption. We want to remind fans over 21 to drink responsibly.

 

What is 72 Club Access, Open Air

  • 72 Club access is a premium hospitality space inside Hard Rock Stadium. Guests that purchase our On the Fifty package will have access to the 72 Club throughout their Super Bowl Experience – pregame, in-game and postgame. It will have premium food and beverage, activations, tastings, and much more. Those guests will also have the best seats for the all the action in addition to getting a chance to celebrate on the field postgame with the Super Bowl champs.
  • Open Air refers to our pregame parties that will be outside Hard Rock Stadium – Legends, 54 LIVE and Touchdown Club. There will be areas with cover, but fans will be able to soak in the great Miami weather locals love.

Can I bring things into the party?

Our parties operate under the NFL and Hard Rock Stadium Super Bowl LIV security policies. For more information please visit https://hardrockstadium.com/stadium-policy/

 

Can I get signatures from legends/players?

We cannot guarantee that you will get signatures from NFL Legends, but there will be 12+ NFL Legends on hand at our Super Bowl LIV pregame events. Some will be signing autographs for fans, but there is no guarantee each attendee will receive an autograph.

 

Can any age enter, or are there age restrictions?

We do not have age restrictions, but you must be 21 to be served alcohol.

 

When do the parties open and close?

Our pregame parties run from 2:30-5:30PM.

 

Where are the parties located?

All of our pregame parties are located within the security perimeter just steps away from Hard Rock Stadium. Our On the Fifty party is located inside the stadium within the 72 Club. Legends, 54 LIVE and Touchdown Club take place approximately 100 yards South of Hard Rock Stadium.

 

To pick up your Super Bowl 54 tickets, visit:

StubHub Fulfillment Center

Betty T. Ferguson Recreation Complex

3000 NW 199th St.

Miami Gardens, FL 33056

 

The Betty T. Ferguson Recreation Complex is about a half-mile west of Hard Rock Stadium on NW 199th St.

 

Check out our videos for directions to the ticket pickup location

 

Traveling via FL Turnpike

 

Traveling via I-95

 

 

Pick up your Super Bowl tickets during these hours:


• Saturday, Feb. 1, from 10:00 AM to 5:00 PM est
• Sunday, Feb. 2, from 10:00 AM to 7:30 PM est (kickoff at 6:30 PM)

Refer to your order confirmation email for specific pickup info.


Important: If you buy tickets on Friday, Jan. 31, or Saturday, Feb. 1, you may only be able to pick up Sunday, Feb. 2.

4 REPLIES 4
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Zamboni Driver

Re: Super Bowl 54: FAQ

Where do I get SB opt in form

 

I emailed superbowl@stubhub.com as in previous years and that has not seemed to work

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Jockey

Re: Super Bowl 54: FAQ

@BTT Thank you for reaching out. Here is a link to the seller agreement. https://www.stubhub.com/promotions/scratch/common/superbowl-advanced-selling-guidelines.html

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Zamboni Driver

Re: Super Bowl 54: FAQ

Our rep will be in Miami on Thursday, is there any way we can keep our listing up on the site until he’s able to bring you the tickets?  If you need flight confirmation information, I can forward that to you.

 

Thank you.

 

Allison Ambrose

AAATIX

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Jockey

Re: Super Bowl 54: FAQ

Hi @aaatix430! LMS listings require that the tickets already be at our office, so we would not be able to extend a listing with a different delivery method without the tickets actually at our LMS location. 

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