If you purchased US Open Tennis tickets with pick-up as the delivery method, you can pick your tickets up from our Service Center starting 3 hours prior to the start of the session and up to 2 hours after the start of the session. Please do not arrive earlier than 3 hours prior to your session, as we cannot guarantee your tickets will be available for pick-up.
If you purchased Mobile tickets, your tickets will be available in the StubHub app or in your StubHub account on your phone immediately after purchase or by the specified date in your confirmation email. If you purchased tickets with Mobile transfer as the delivery method, please follow the instructions in your confirmation email to accept the transfer once tickets are made available. Your phone is your ticket. Printed tickets will not be accepted. Download the StubHub app for the easiest way to access your tickets and gain entry.
If you purchased tickets with UPS as the delivery method, your tickets will be delivered by the specified date to the postal address you provided.
StubHub’s Service Center & Ticket Pick-up is located at the following address:
Citi Field Bullpen Gate Box Office
38-20 Seaver Way (previously 126th St but renamed to Seaver Way)
Flushing, NY 11368
Our Service Center is a 5 minute walk from the Mets-Willets Point station and a half-mile walk (10 minutes) to the Billie Jean King National Tennis Center. For those of you eager not to waste time and want to avoid walking in the heat, StubHub will have pedicabs with chill towels running back and forth between the station and our Service Center for the exclusive use of our buyers.
In addition to picking up tickets, you can also utilize our Service Center to sell tickets should you have a change in plan and not be able to attend. We’ll have local experts there to help you with any other ticketing needs whether it be more tickets for the US Open or perhaps you’ll want to grab a Mets game or a show when you’re in town. The US Open doesn’t have to be a once-in-a-lifetime experience.