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Buyer cancelled on false claim of wrong item received

I sold my camping pass to EDC LV 2021 and the pass was delivered to the buyer well in advance of the event.  I just received a notification that the buyer cancelled the sale on a claim that they received the wrong item.  I sent exactly what they purchased - the camping pass. That is what I listed and that is what they got.  I am now about to be charged $1,450 for this camping pass even though I sent the correct item and sent it on time.


How does StubHub go about verifying these types of buyer claims?  What protection do I have as a seller from being scammed by a buyer?  If the buyer isn't required to send back my camping pass they get to camp for free and I am getting wrongly charged.


What are my options here?