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anicole1223
New User

Canceling an order

Hi ! I had sold a pair of tickets can no longer fulfill that order because I had them listed on another website as well. Does anyone know how much I will be charged for canceling the order ??
2 REPLIES 2
Melpik
Legend

Re: Canceling an order

Hi Anicole

 

For double sales Stubhub usually charges a penalty equal to 100% of the value of the sale

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TeamStubHub
Moderator

Re: Canceling an order

If you've sold tickets and are unable to deliver, you will need to report that to us directly, so that we can follow up with the buyer and make sure that they are taken care of as soon as possible.

 

If you sold tickets on StubHub but need to cancel the sale:

  1. Go to 'My tickets' then Sales
  2. Under the sale, click 'Make changes'
  3. Follow the steps

Because you can't deliver the tickets as promised, we may charge your credit card according to our seller policies.

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