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Anie1357
New User

Confirm delivery to complete sale not showing

Sold and transferred mobile tickets through Ticketmaster. Tickets were accepted by buyer. Tickets are showing as sold in my account on stubhub but I don’t see a “confirm delivery” button to complete the sale and get payment.
24 Comments
Moderator Moderator
Moderator

Re: Confirm delivery to complete sale not showing

I can help you with that. It should show up in your orders section on "My Hub", that's also the same place that you would get the buyer's email to transfer the tickets. 

 

I'll send you a private message now and help you resolve this. 

Mbraden1623
New User

Re: Confirm delivery to complete sale not showing

Hi support, I’m having the same issue. Can you help?
Moderator Moderator
Moderator

Re: Confirm delivery to complete sale not showing

@Mbraden1623 - Glad too! I'll send you a private message as well. 

SofiaS
New User

Re: Confirm delivery to complete sale not showing

Hello Support! I am also experiencing this issue. Can you help?
Moderator Moderator
Moderator

Re: Confirm delivery to complete sale not showing

@SofiaS - Happy to help! A PM is on the way to you. 

predfan
Team Mascot

Re: Confirm delivery to complete sale not showing

I'm having the same problem: no confrm delivery button.  Can you help?

Moderator Moderator
Moderator

Re: Confirm delivery to complete sale not showing

Hey there, @predfan! Very sorry for the issues. We'd be happy to look into this further for you. 

 

Sending you a private message so we can get your account details. 

Aydenmillar
New User

Re: Confirm delivery to complete sale not showing

I’m having the same issue
Moderator Moderator
Moderator

Re: Confirm delivery to complete sale not showing

Hi, @Aydenmillar. I'd love to help you out with that. I'll send you a private message now and see what I can do to help you out.