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wtucker0
Rookie

Entire App is Unusable

I'm trying to search for tickets to the event I have tickets to in order to see how much their selling for. The app won't load the event.

I try to post a listing for my tickets, doesn't work.

I get logged out.

I get an email saying my ticket listing was posted. Great!

I get another email saying my ticket listing was posted. Great!

I log into the app after 3 tries, and don't see any listed tickets. I try again and again for 10 minutes and still don't see any listed tickets in my account.

I search for the event and see that my tickets have been double posted, yet I can't even delete them.

Stubhub needs to get their stuff together. I'm not paying a fee for failure to deliver tickets if my double-listed tickets get sold. There's obviously a huge server issue happening now and Stubhub is quiet and pretending as if there is no issue. The app is still accessable yet doesn't work. I assume a lot of people will get charged for tickets they will never receive, people are having trouble buying tickets and that sellers are having headaches. Fix your servers.

3 REPLIES 3
Ryan3856
Pit Crew

Re: Entire App is Unusable

It would be nice to have ebay take them back over..

The nonsense that has happened lately is not good...

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Ryan3856
Pit Crew

Re: Entire App is Unusable

Your not the only one by the way

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wtucker0
Rookie

Re: Entire App is Unusable

Yeah this is entirely unacceptable. Plus, this is a huge event for the team I'm selling tickets to go see (season + home finale, best team in the league). Great timing. 

I'll have a field day on the phone with customer support come Monday when I demand a refund for the charge I get for failure to deliver tickets due to the server double-posting my listing and the same ticket being purchased twice.

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