When you sell tickets on StubHub, payments are processed 5-8 business days after the event takes place.
How does StubHub pay me?
The way we pay you for ticket sales depends on where you live and where the event is. See your StubHub account's payment settings by going to 'Profile' then Settings. The 'Payment' tab is automatically open.
We'll pay you through direct deposit, PayPal, or Credit My Team Account.
We'll pay you through PayPal, but you must set up a Canadian wallet in your account:
We'll pay you through PayPal or CA direct deposit. In your Settings under 'Payment options for selling tickets,' click the 'CAD (CA$)' tab.
We'll pay you through PayPal.
I changed my payment method, does this automatically update my current listings/sales?
Changing your payment method will automatically update to your current listings but does not update to a sale. If tickets have sold, please send a private message to any of our moderators. They'll see if the payment can be issued to your new method!
It's beyond 8 days from the event. Where is my payment?
Double-check what you selected for your payment method and send a private message to any of our moderators if the payment needs to be changed.
My payment shows as rejected. How can I fix this?
Send a private message to any of our moderators and we'll work on having the payment reprocessed.
This is a great question because I would also want to know what the funds could be used for before I selected this payment option!
Every team has their own policies regarding access to and use of CMTA credits. Some teams require that you renew your season tickets for the following season in order to retain the credits, for example. This means you will want to check with the team for their specific guidelines, as we certainly don't want to provide any misinformation.
Hey @Matt_nelson1! Sorry to hear about the confusion with your payment! If the status is showing unclaimed, you should be able to log into your PayPal and accept the funds under the Activity button on the top of the screen after signing into your PayPal account! I will also send you a private message so we can review the status of your order further!
@Sdwinchick75 That's a great question! Have you tried adding the payment method in before creating your listing? You can do that on the settings page in My Hub on the section that says how you want to be paid. Try that and then create your listing. I'll send you a private message now to follow up. If it works, you're all set, if not, respond to the message and we'll dig a little deeper.
Why when selling on the APP is Palpal the only option? I just sat on the phone with customer service unpending 8 different sales to be direct deposited. I dont always have time once I list on the app to go to my computer to change the payment method. IT defeats the whole purpose of the app being quick and easy
Apologies for the frustrations, @SO1. The app does not store any payment information such as credit cards or direct deposit details for security purposes. We appreciate the feedback and will be sure to pass it along accordingly for future releases. In the meantime, you can always use a mobile browser rather than the app for the full mobile version of the website.