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CameronJ
Stubber

Getting Paid for Selling Tickets!

 

When you sell tickets on StubHub, payments are processed 5-8 business days after the event takes place.

 

How does StubHub pay me?

The way we pay you for ticket sales depends on where you live and where the event is. See your StubHub account's payment settings by going to 'Profile' then Settings. The 'Payment' tab is automatically open. 


You live in the United States

Selling tickets for an event in the United States

We'll pay you through direct deposit, PayPal, or Credit My Team Account. 

  • Direct deposit: After listing your tickets, go to your Settings. Under 'Payment options for selling tickets,' click 'add a new direct deposit account to receive payments.' Select an address and enter your bank routing and account number. To update direct deposit info, see Removing or updating direct deposit details.
  • PayPal: In your Settings under 'Payment options for selling tickets,' enter the email address for your PayPal account. If an address is already there and you need to change it, click the pencil and type in the updated address.
  • Credit My Team Account: This is an option if you list tickets for an integrated partner through a season ticket account. 

 

Selling tickets for an event in Canada

We'll pay you through PayPal, but you must set up a Canadian wallet in your account:

  1. Log into your PayPal account
  2. Click 'Wallet' at the top
  3. Click 'PayPal Balance' and then 'Manage Currencies' at the bottom (If you don't have a PayPal balance, you won't see the 'Manage Currencies' option)
  4. Click 'Add a Currency'
  5. Select the desired currency and click 'Add a Currency'

    Converting PayPal Cash or PayPal Cash Plus to another currency
  1. Log into your PayPal account on a computer
  2. Click 'Wallet'
  3. Click the three dots to the right of the currency you want to convert to (if you’ve already added the new currency to your account)
  4. Select 'Convert currency'
  5. Enter the dollar amount you want to convert and click 'Next'
  6. Review the conversion amounts and select 'Convert'

You live in Canada

Selling tickets for an event in Canada

We'll pay you through PayPal or CA direct deposit. In your Settings under 'Payment options for selling tickets,' click the 'CAD (CA$)' tab.

  • PayPal: Enter the email address for your PayPal account. If an address is already there and you need to change it, click the pencil and type in the updated address.
  • CA direct deposit:  After listing your tickets, go to your Settings. Under 'Direct deposit' enter a Canada direct deposit enrollment with a bank location in Canada. To update direct deposit info, see Removing or updating direct deposit details.

 

Selling tickets for an event in the United States

We'll pay you through PayPal. 

  • Enter the email address for your PayPal account. If an address is already there and you need to change it, click the pencil and type in the updated address.

 

FAQ

 

I changed my payment method, does this automatically update my current listings/sales? 

 

Changing your payment method will automatically update to your current listings but does not update to a sale. If tickets have sold, please send a private message to any of our moderators. They'll see if the payment can be issued to your new method!

 

It's beyond 8 days from the event. Where is my payment?

 

Double-check what you selected for your payment method and send a private message to any of our moderators if the payment needs to be changed.

 

My payment shows as rejected. How can I fix this?

 

Send a private message to any of our moderators and we'll work on having the payment reprocessed.

111 REPLIES 111
TheRoxyV
New User

Re: Getting Paid for Selling Tickets!

How exactly does "credit my team account" work? 

Does the money stay in my account and I can apply it towards season ticket payments next season?

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DianaR
StubHub Alumni (Retired)

Re: Getting Paid for Selling Tickets!

Hi @TheRoxyV

 

This is a great question because I would also want to know what the funds could be used for before I selected this payment option! 

 

Every team has their own policies regarding access to and use of CMTA credits. Some teams require that you renew your season tickets for the following season in order to retain the credits, for example. This means you will want to check with the team for their specific guidelines, as we certainly don't want to provide any misinformation. 

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Matt_nelson1
New User

Payment

What does “Unclaimed” mean in reference to a PayPal payment?

I sold tickets last Wednesday, the payment still hasn’t come through, and when I look up “payments”, it says “Pending”, and “Unclaimed”..
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JakeK
StubHub Alumni (Retired)

Re: Payment

Hey @Matt_nelson1! Sorry to hear about the confusion with your payment! If the status is showing unclaimed, you should be able to log into your PayPal and accept the funds under the Activity button on the top of the screen after signing into your PayPal account! I will also send you a private message so we can review the status of your order further! 

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Jenheart
Team Mascot

Re: Payment

I'm in the same boat it's been two weeks now and still pending !!!! I'm super frustrated
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Sdwinchick75
New User

Selling tickets

I’m stuck on trying to put my email in for PayPal payment. The email is correct, why is it not taking it.
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Paul
Moderator

Re: Selling tickets

@Sdwinchick75 That's a great question! Have you tried adding the payment method in before creating your listing? You can do that on the settings page in My Hub on the section that says how you want to be paid. Try that and then create your listing. I'll send you a private message now to follow up. If it works, you're all set, if not, respond to the message and we'll dig a little deeper.

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SO1
Waterboy

Re: Selling tickets

Why when selling on the APP is Palpal the only option? I just sat on the phone with customer service unpending 8 different sales to be direct deposited.  I dont always have time once I list on the app to go to my computer to change the payment method.  IT defeats the whole purpose of the app being quick and easy

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NikkiM
StubHub Alumni (Retired)

Re: Selling tickets

Apologies for the frustrations, @SO1. The app does not store any payment information such as credit cards or direct deposit details for security purposes. We appreciate the feedback and will be sure to pass it along accordingly for future releases. In the meantime, you can always use a mobile browser rather than the app for the full mobile version of the website. 

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