That's a great question. Once they're transferred you'll log in to your orders page and mark the order as delivered, then that will kick off the payment process. That said, if you've already done that, on some occasions, the payment won't show up in the pending section right away. Also, if there are concerns once the tickets are marked as delivered, we'll reach out to you to help rectify the situation.
I'm going to send you a private message now and we'll go over your order to see what happened and what we can do to help ease any concerns you may have on that order and payment.