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Just wanted to double-check that this is normal and that I haven't inadvertantly wasted these tickets. They sold this morning and I got the email confirmation saying that I would be paid via paypal (I understand this takes five days), in the "sales" folder they show under "completed sales" and I figured that once the even started then they would appear in the "pending payments" folder. However, the event started an hour ago but under my payments pending folder it still says "you have no payments". I'm a little worried about this... does it mean that whoever bought the ticket decided not to use them? Surely I should still be paid even if that is the case.

Moderator

Re: I've completed a sale but nothing is showing in the "pending payments" folder.

@sirtwist - We're happy to help you as well! I'll be sending you a private message in a moment so we can. Thanks! 

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New User

Re: I've completed a sale but nothing is showing in the "pending payments" folder.

Also having this issue!
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Stubber

Re: I've completed a sale but nothing is showing in the "pending payments" folder.

Hey @Alexcpeters, thanks for reaching out and my apologies for the delay with your payment!  We certainly want all of our sellers to be paid on time.  I want to take a look at this for you and I will send you a private message to get a little more information from you.

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Team Mascot

Re: I've completed a sale but nothing is showing in the "pending payments" folder.

Same issue here, also my first time using stubhub and now getting very concerned. seems to be an issue for a lot of people
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Stubber

Re: I've completed a sale but nothing is showing in the "pending payments" folder.

Hey @CrystalEv, thanks for reaching out and my apologies for the delay with your payment!  We certainly want all of our sellers to be paid on time.  I want to take a look at this for you and I will send you a private message to get a little more information from you.

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Zamboni Driver

Re: I've completed a sale but nothing is showing in the "pending payments" folder.

I'm having the same issue. I completed my sale 9 days but have not been paid yet and there is nothing under pending payments. 

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Moderator

Re: I've completed a sale but nothing is showing in the "pending payments" folder.

Apologies for the delay @meowkookie! I will reach out to you via private message right now so we can get your payment to you.

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Backup Singer

Re: I've completed a sale but nothing is showing in the "pending payments" folder.

Help! also having this issue! nothing is showing in my bank account

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Moderator

Re: I've completed a sale but nothing is showing in the "pending payments" folder.

We're happy to double check that for you and will be sending you a private message! @rxchkxdd

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Waterboy

Re: I've completed a sale but nothing is showing in the "pending payments" folder.

I’m having the same issue and it has been over 24 hours since the tickets sold. This is my first time using stubhub so I’m also not sure if this is normal.
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