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Coach

It seems that not all departments are on the same page.

I recently sold tickets to a concert. After my sale and transfer, I get note from stubhub,  that the buyer wants to know the seat numbers and for me to call stubhub.

 

There are several threads on here with people asking for seat number, but the mods tell them they can't do that. Why is this department contacting me for this information?

 

They can't return them after a sale happens and I already transfered them.

 

 

 

 

3 REPLIES 3
Moderator

Re: It seems that not all departments are on the same page.

Hey @Brace! Once tickets are purchased, the buyers can request the seat numbers since they now own those tickets.  Likely they were having trouble locating the information on the tickets themselves if they were delivered and that is why they wanted further clarification.

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Coach

Re: It seems that not all departments are on the same page.

Thanks @KattW for the additional information and explanation.

 

 

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Moderator

Re: It seems that not all departments are on the same page.

You're welcome!

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