Sorry for the issues. The issues may be due to the fact that most MLB teams are not 'live' at the moment. We will need to reach out and get your order info to determine the best path on this.
The Cubs system is a joke. Printed tickets (season pass hodler) delivered one week before the first game. Sold six games before I go them, and am now trying to figure out how to get tickets to buyers in time.
Hey @rickmurray! We're very sorry to hear this feedback but we are happy to help you fulfill these orders! I will reach out to you momentarily to get some more information so i can assist.
If you have the MLB Ballpark app, the barcodes are on your smartphone.
Link your Cubs account in MLB Ballpark app and all of the barcodes are downloaded. I've fulfilled orders already.
We have reached out to our barcode team and confirmed the errors with them. This is something that they are aware of and are working to resolve. They also confirmed that there isn't anything that you will need to do on your end. Sorry for the frustrations on this.
Yes, it will be moved over to the completed section and the payment will be triggered once everything has been verified. We apologize for the frustrations, we are trying to make the barcode process as smooth as possible and are working out all of the bugs. You should see this resolved shortly.