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Missing payout

I had 2 separate tickets for sale to the same concert, and got 2 different emails on August 3 from stubhub saying i sold each one.
I have only been paid out for 1 sale ($225) and now there is no history in my account of the 2nd sale ($225).

Buyer#1 bought 1 ticket from me for $225

Buyer #2 bought 1 ticket from me for $225 (the sale is missing in my sales history)

I did a mobile transfer from Ticketmaster on August 4 and got notification that they both accepted the tickets.

I still have both emails showing that these tickets were purchased. So why did the sale suddenly disappear in my account?

I have emailed stubhub multiple times with no response.

Anyone have any idea what more i can do?
Community Log-In Changes May 1st
We are changing the way you register and sign-in to the StubHub Community. After the switch, you will enter the email address you use to access the community in order to reset your password. You will enter your community username and new password and done!

Read about the changes here