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billyjoel21
New User

Need to change ticket pdf after selling

Hi there.

I'm selling 4 tickets to Billy Joel on 5th November. I uploaded screenshots of the tickets when I first listed the tickets, but have since realised that attendees will need the ticket pdfs rather than just the screenshots. I sold 2 tickets yesterday, but have no way of contacting the buyer to send them the new versions. Please could you help? I need to send them the new ticket versions, otherwise they will not be able to attend the concert, and I will lose out on the payment too.

Thank you!

Zara