I've sold my concert tickets but my buyer didn't provide a real first or last name. They have only provided an email address. I've emailed them to ask for the information but they have not replied. Can I go ahead and transfer the tickets without knowing the real name of the buyer?
You can complete the transfer using the details we provided to you. We also ask that you do not contact the buyer directly as this is a violation of our Privacy Agreement.
If you'd like us to take a closer look at your sale, or if you have additional questions, please send us a DM with your email address and zip/postal code and we will be happy to assist!