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Lasy180
Waterboy

No Buyer Name

I've sold my concert tickets but my buyer didn't provide a real first or last name.  They have only provided an email address.  I've emailed them to ask for the information but they have not replied.  Can I go ahead and transfer the tickets without knowing the real name of the buyer?

3 REPLIES 3
TeamStubHub
Moderator

Re: No Buyer Name

Hello!

 

You can complete the transfer using the details we provided to you. We also ask that you do not contact the buyer directly as this is a violation of our Privacy Agreement.

 

If you'd like us to take a closer look at your sale, or if you have additional questions, please send us a DM with your email address and zip/postal code and we will be happy to assist!

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KeathleySE
Waterboy

Re: No Buyer Name

I have a buyer with no real name as well. I am trying to transfer tickets from TicketMaster. TicketMaster is requiring the first and last name to be able to transfer. How can I complete the transfer?
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Melpik
Legend

Re: No Buyer Name

Ticketmaster only needs the email address.  You can use a name like Stubhub buyer and use the email address provided

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