cancel
Showing results for 
Search instead for 
Did you mean: 

 

Are you seeing one of the following errors with your upload?

 

“Double-check that your file doesn't contain a scanned or photographed image of your paper ticket and try again.”

“We had a problem reading that file. Please try again.”

“The file you are attempting to upload exceeds 5MB…”

 

Here are the most helpful troubleshooting steps:

 

  1. Clear your cache and cookies (temporary internet files), then close all open browser windows. Open a new browser window, and attempt the upload again. Note: Google Chrome and Safari are both optimized for our site.
  2. Verify that the size of the ticket file is 5MB or less. If not, we recommend using a file compressor to reduce the size without editing the file itself.
  3. Verify that the file is a PDF, JPG/JPEG, or PNG (other formats are not accepted in our upload tool).
  4. Try uploading the file from a different technology type/access method. For example, if you are seeing the error when uploading on a mobile device, try doing the upload/listing from a regular computer browser instead.
  5. Check if you have the option to click “I’ll upload later”, as this will allow you to get the listing active and then upload through your “Sales” portal if the ticket is sold.

 

If the error is “This file's permission does not allow us to validate it. Please try uploading a valid file.” we recommend trying the following steps:

 

  1. Locate the PDF file saved on your computer
  2. Drag and drop the file to a Google Chrome browser window
  3. Hit Ctrl + P, or right-click and select “Print”
  4. Next to “Printer Destination”, select “Change”
  5. Choose “Save as PDF”
  6. Save your file (the new file will be in an unlocked status)

"This event is happening soon. You'll need to upload your tickets now." or "It looks like the event name for the tickets you uploaded doesn't match the event name for the listing. Please review your listing before posting it." - To resolve this, please ensure that you have entered the row and seat numbers on the upload page. You can click "Confirm" on the error to be taken back to the page, and we recommend using "GA1", "GA2" etc if the event/section is general admission only. 

 

Worried because you only want to list/sell some of the tickets you bought, but they are all on one PDF file? The great news is that our PDF splitter (built into the listing process) will let you select only the ticket(s) you want to sell, and then remove the other pages entirely. Once the listing is created, you can confirm what tickets are available in our system by clicking (below the listing in your profile) to the "See actions" drop-down and click "View Tickets".

 

Upload still not working? Please reply to this topic or private message any Community Moderator so we can help further.

Rookie

Error Message "There was a problem, please try again later"

I keep getting the "There was a problem, please try again later" error message when trying to list my tickets.  I tried different browsers, and the pdf file is the original.  Help!

Reply
Loading...
New User

Trying to list tickets fails

Go through all the steps..uploaded pdf from same seller. Stubhub. However i get either you already have these tickets listed or there already tickets for the same section row and seat listed. Please check your info or try again. Please help event is in 2 days
Reply
Loading...
Moderator

Re: Trying to list tickets fails

Hi @Dag2456,

 

Sorry for the trouble on this relisting! I merged your post to an existing PDF upload issues thread, in hopes the resolution we find might be helpful to other Community members in the future. Most likely, there is a previous listing attempt stored in your account that we will need to remove manually before you can proceed with a new listing.

 

Please send me a private message with the email address and zip code on your account, I'll be happy to get this error figured out for you. 

Reply
Loading...
New User

Error when uploading pdf file to sell tickets

Anyone else have this problem? Trying from iPhone and from laptop. Keep getting this message- There was a problem There should be at least 1 page for this listing (1page per ticket) please make sure everything is correct
Reply
Loading...
Team Mascot

Re: PDF/File Upload Errors and Issues

I used to upload tickets. Now I can’t. Need an alternative to Stubhub that actually works. Error:
There was a problem
There should be at least 1 page for this listing (1 page per ticket). Please make sure everything's correct.
Reply
Loading...
Moderator

Re: PDF/File Upload Errors and Issues

Hey @Fhccfgghfffgg! Sorry to hear about the trouble with listing your tickets! I would be more than happy to assist you and make sure those are listed. Please send me a private message with the email address and postal/zip code linked with your account so I can take a closer look.  

Reply
Loading...