Are you seeing one of the following errors with your upload?
“Double-check that your file doesn't contain a scanned or photographed image of your paper ticket and try again.”
“We had a problem reading that file. Please try again.”
“The file you are attempting to upload exceeds 5MB…”
Here are the most helpful troubleshooting steps:
If the error is “This file's permission does not allow us to validate it. Please try uploading a valid file.” we recommend trying the following steps:
"This event is happening soon. You'll need to upload your tickets now." or "It looks like the event name for the tickets you uploaded doesn't match the event name for the listing. Please review your listing before posting it." - To resolve this, please ensure that you have entered the row and seat numbers on the upload page. You can click "Confirm" on the error to be taken back to the page, and we recommend using "GA1", "GA2" etc if the event/section is general admission only.
Worried because you only want to list/sell some of the tickets you bought, but they are all on one PDF file? The great news is that our PDF splitter (built into the listing process) will let you select only the ticket(s) you want to sell, and then remove the other pages entirely. Once the listing is created, you can confirm what tickets are available in our system by clicking (below the listing in your profile) to the "See actions" drop-down and click "View Tickets".
Upload still not working? Please reply to this topic or private message any Community Moderator so we can help further.
I keep getting the "There was a problem, please try again later" error message when trying to list my tickets. I tried different browsers, and the pdf file is the original. Help!
Sorry for the trouble on this relisting! I merged your post to an existing PDF upload issues thread, in hopes the resolution we find might be helpful to other Community members in the future. Most likely, there is a previous listing attempt stored in your account that we will need to remove manually before you can proceed with a new listing.
Please send me a private message with the email address and zip code on your account, I'll be happy to get this error figured out for you.
Hey @tacuba. In most cases, if the system is having trouble reading the file you are uploading, that could mean either the PDF is locked or not in a PDF format. If you follow the steps provided, it should resave the file as a PDF and unlock that if locked. If you are still running into the trouble, please send me a private message so I can ensure you are good to go.