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Lincobz2
Team Mascot

Payment for sold tickets

I sold two tickets to a weekend music festival that was the weekend of nov12-14 and have yet to receive the payment for the tickets. Is this a normal wait time?
2 REPLIES 2
TeamStubHub
Moderator

Re: Payment for sold tickets

Usually the payment will process within 8 business days after the event takes place. So check the calendar and if that 8 business days has passed, send a private message to one of our moderators with the order number, email address, and zip code on your account. They'd be happy to dig into that with you. 

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Lincobz2
Team Mascot

Re: Payment for sold tickets

I did all of these things and the only solution that was given to me is that I do not have a PayPal acct linked so they can’t pay me (which I do). After I told them this they said someone from their payments team would follow up. I have yet to hear back.
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