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Melpik
Legend

Payment timeline update

While there have been many complaints about the recent timing of payments it appears that maybe Stubhub is finally getting caught up.  Yesterday I recevied an email and today a payment for all events up to June 11th.  Today I recenved an email regarding a payment for an event on June 12th.  This is 5 business days after the event so back ont he timeline Stubhub lists for payments.  There are still many mapping issues - no rows for Dodger games but maybe payments are finally straightened out.

13 REPLIES 13
Krazejeff321
Stagehand

Re: Payment timeline update

Someone or group really needs to be held accountable for the recent issues.  

There also has been no communication from Stubhub, I think more to avoid accountability to the issues, potentially legal issues.

I suggest a few things, if you have received a penalty contact your credit card and file a dispute they will get the money back for you, use only your credit card, that provides protection.

I would be more forgiving towards stubhub if they were transparent, crap happens sometimes, but be honest and open, I find the lack of openness is leading us to lack trust in SH.  This is harsh but life is harsh.  

I have sold over 1/4 million likely over the years and I am ready to walk away and never come back, I hope EVERYONE does the same.

Also write MLB and pressure them to not allow stubhub to sell their tickets anymore and ask MLB to have their own resale through TM, TM is no fees also so BYE BYE Stubhub, unless you come clear and open asap.  I think a month or 2 of no seller fees would be a fair compromise

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marellan
Pit Crew

Re: Payment timeline update

I have been a season ticket holder with the LA Dodgers since 2006.  Whenever I have not been able to attend a game, I have sold those tickets on StubHub.  It had been a reliable place to buy and selll tickets until this first full weekend in June upgrade/merger.  I sold three tickets for the 15 June game.  The sale is listed under complete.  There was a notice under PENDING payments after the event.  After reading your message, I checked to see if the payment had been made.  It is now no longer listed under PENDING or COMPLETED.  Under payments it has completely disappeared.  Under sales the 15 June game is still listed as COMPLETED.  Unfortunately, the merger/upgrade still has bugs plaguing the system and the sounds of silience from StubHub up and down the chain of command is truly disappointing.

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Melpik
Legend

Re: Payment timeline update

Hi @marellan 

 

It seems like Stubhub is having particular issues with events at Dodgers Stadium.  As they have updated the site it is sometimes harder/impossible to find some of the information that sellers are used to.  They have an alternate site inv.stubhub.com.   Log in using your Stubhub credentials and hopefully you will find oyur payment infomraiton there,  You should receive payment by the 27th as that is 8th business day.

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marellan
Pit Crew

Re: Payment timeline update

Thank you for the suggestion.  I will try it now.

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marellan
Pit Crew

Re: Payment timeline update

Unfortunately, inv.stubhub.com failed to open.  I tried several times.  Will try again in a couple of hours. 

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Bob
Jockey

Re: Payment timeline update

how are you able to get Inventory Manager to work? are you using a Windows computer? I don't have one so I can't try that but I have tried on Android, Chromebook, and Mac (three different browsers). all of them give me the same "too many redirects" error. my posts here about this problem have been deleted. I have asked phone support agents about it but they had nothing to offer but said they would send the info to the appropriate team. a couple of weeks later and nothing has changed.

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marellan
Pit Crew

Re: Payment timeline update

I have tried using a Mac and a PC.  Regardless of browser the same as you describe.

 

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Melpik
Legend

Re: Payment timeline update

The site may only be available if you have a certain level of sales on Stubhub.

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Bob
Jockey

Re: Payment timeline update

I'm glad that it's not just me. I am in the Top Seller Program and an E-mail from StubHub told me to use Inventory Manager. Unfortunately, I still can't get past the login screen. I know that I am login is "working" because I can load account.stubhub.com and it shows me as logged in after I have entered my credentials at inv.stubhub.com. If I logout at account.stubhub.com, I am also logged out at inv.stubhub.com but not at www.stubhub.com.

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Community Log-In Changes May 1st
We are changing the way you register and sign-in to the StubHub Community. After the switch, you will enter the email address you use to access the community in order to reset your password. You will enter your community username and new password and done!

Read about the changes here