If you purchase tickets from StubHub and then re-sell them on StubHub, who is penalized if there is an issue with the tickets?
Great question! In this circumstance, the FanProtect Guarantee provides coverages as a buyer and a seller. This means that typically, the buyer-turned-seller would not be penalized if there were to be an issue with the tickets when scanned at the event for example. Our Marketplace Investigation Team is tasked with researching the validity issue on the associated tickets and determining liability for any charges, so they would be looking into the facts for a particular claim.