Can't make it to your event anymore? List them on StubHub!
It's fast and easy to do! Click here to get started!
By listing and selling your tickets on StubHub, you do agree to our policies outlined in our User Agreement and Seller Policies.
We know you might have some questions before listing. Keep reading for some frequently asked questions.
Q: How much are StubHub selling fees?
A: StubHub only charges sellers when tickets are sold. It is FREE to list your tickets. Fees vary depending on the event, price, and delivery method. The fees on any sale are there for a few different reasons, with our main focus being to provide a positive experience for all of our fans.
Q: How do I get paid when selling my tickets?
A: There are a few ways! Check out our Getting Paid for Selling Tickets post for more.
Q: How can I deliver my tickets to a buyer?
A: Ticket delivery depends on the type of ticket you have. You will need to deliver them to the buyer the same way they're received from the primary ticket provider. The only time this does not occur is when we are partnered with a team or venue.
Will Call tickets
Q: My tickets won't be ready until a later date or close to the event. Do I need to fulfill as soon as tickets sell?
A: You can set what we call an "In Hand Date" for when you can expect the tickets to be in your possession.
During the listing process, we will pre-select the latest in hand date possible to help you avoid any fulfillment issues. You can change this date if you expect the tickets to arrive sooner.
If the tickets sell, you have until your in hand date to deliver them to the buyer. But, you can always deliver them sooner if you're able too. The earlier you deliver the tickets, the sooner you'll get paid!
Q: How long do I have to fulfill my sale?
A: When your tickets sell, we'll send you an email with a deadline to complete your sale and deliver the tickets to the buyer.
This deadline depends on when you told us your tickets were in possession (In Hand) or not (Not In hand). If they're not in your possession, when listing the tickets you told us when you'd have them.
Tickets that sold after your In Hand Date: Based on the kind of of ticket you sold, deliver the tickets to the buyer within these timeframes:
Tickets that sold before your In Hand Date: You have until this date to deliver them. You can always deliver before this date (the sooner you do, the earlier you'll be paid!).
Q: I'm not able to deliver the tickets I sold. How do I report this?
A: If you're not able to deliver the tickets you sold on StubHub, please to let us know.
1. Login to your StubHub account
2. Go to My tickets >
3. Under the sale, click "Report an Issue" and follow the instructions. If you have replacement tickets to offer, specify what tickets you're offering.
Please send a private message to any of our moderators with the email address, zip/postal code, and order number to your account.
Q: I have tickets for an event but the event is not listed. Will StubHub add this event?
A: Some events will not be on StubHub due to Charity or Fulfillment Restrictions. We apologize for any issues this might cause! Please check Events Ineligible for Resale to see what events will not be posted. If the event you have tickets for isn't listed there, you can always request it! Requests generally take 24-48 hours to be posted to the site if approved.
Have a question not answered?
Comment below and someone within the StubHub Community will answer!
@KD1 - A credit card is required to be included with your listing for potential issues (non-fulfillment, mislisting, canceled event, etc.) and would only be used if problems were to happen. As a direct deposit is a payment method for completed sales, it can't be used to pull funds out if there is a seller caused situations. It can only be used to deposit funds from your sales to your account.
The credit card does need to be a full-fledged credit card as well. Prepaid or bank cards won't be accepted.
@Hannahgallah - If you selected the incorrect delivery for your listing, then we can work to have the delivery adjusted. However, if your tickets are printable PDF and Paper Tickets (UPS) was selected, that's actually okay! You can still fulfill by printing off the tickets and shipping them to the buyer as we don't guarantee hard copy tickets when shipped thru the label we provide.
I'm happy to see what we can do though to help. A PM is on the way to you.
@Chalmers - G-Pass tickets are allowed to be sold on StubHub thru the available delivery options mentioned at the top of this thread.
Since they're mobile tickets, mobile transfer would be your option to sell them. As they're with Groupon or the primary, you would get your buyers info to complete the transfer there.
You do need to make sure that the transfer option is available or will be at a later date. If it doesn't come available and your tickets have sold, send a private message to any of our moderators so we can review how we can help.
@Chalmers - It can be but this option is not available for all sellers. StubHub is currently moving away from mobile screenshot tickets as other delivery types of tickets are being introduced. For example, tickets may be issued in a rotating barcode - the barcode/QR code changes every so often. Screenshots would be invalid as the uploaded barcode/QR code would no longer be the same.
Even though the transfer option may not appear right now, it usually does come up closer to the show. This is how you'll want to list your tickets if they are mobile-only tickets. If the transfer option doesn't come up and you have a sale, let us know in a PM! We'll gladly review and help.
The sale end date is the date that your listing would fall off of StubHub. How this is figured out is from the type of delivery you have your tickets listed under. Expiration timeframes vary because of this as well.
We'd be glad to review your listings and confirm exactly when your listings are set to come off the site if not sold. Send any of our moderators a private message with the listing ID, email address, and zip/postal code to your account so we can.