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Can't make it to your event anymore? List them on StubHub

 

It's fast and easy to do! Click here to get started! 

 

By listing and selling your tickets on StubHub, you do agree to our policies outlined in our User Agreement and Seller Policies.

 

We know you might have some questions before listing. Keep reading for some frequently asked questions. 

 

Q: How much are StubHub selling fees?  

 

A: StubHub only charges sellers when tickets are sold. It is FREE to list your tickets. Fees vary depending on the event, price, and delivery method. The fees on any sale are there for a few different reasons, with our main focus being to provide a positive experience for all of our fans.

 

Q: How do I get paid when selling my tickets?   

 

A: There are a few ways! Check out our Getting Paid for Selling Tickets post for more.

 

Q: How can I deliver my tickets to a buyer?   

 

A: Ticket delivery depends on the type of ticket you have. You will need to deliver them to the buyer the same way they're received from the primary ticket provider. The only time this does not occur is when we are partnered with a team or venue.

 

Ticket transfer
  • These tickets are in an online account where you bought them (the team, Ticketmaster, etc.)
  • We'll send you instructions so you can transfer tickets to the buyer through the online account
  • The buyer will use their mobile phone to get the tickets and view them on the event day
Flash Seats
  • These are mobile-only tickets stored in a Flash Seats account
  • After your tickets sell, we'll email you instructions to transfer them to the buyer using the Flash Seats app
  • The buyer will use their Flash Seats account to link a credit card or license (if applicable) to swipe, or the Flash Seats app to scan at the venue
Barcode
  • You'll just enter the numeric or alphanumeric barcode shown on the tickets. Enter the barcode shown on the tickets to deliver them to the buyer.
  • We'll cancel your barcodes and reissue new ones to the buyer once you have entered them in.
Paper tickets
  • These are traditional tickets printed on laminated, hard stock paper, wristbands, or tickets printed at home.
  • You'll be given a pre-paid UPS shipping label to use. Go to "My Tickets > Sales" to get your label.
  • We recommend dropping them off at a UPS store to ship rather than using a UPS drop-box.
PDF tickets
  • These are .PDF files on your computer or mobile device
  • They should be the original document you got when you bought your tickets
  • If you have 1 document with all of the tickets but only want to sell some of them, you can choose which files to keep and which to sell in the listing process
Pickup tickets
  • These are hard tickets you'll deliver to our Last Minute Services (LMS) location
  • If you choose LMS delivery, the tickets won't be on site until they are delivered to our LMS team
  • Not all events offer Last Minute Services. 
  • If your tickets are at LMS and they sell, the buyer will pick them up on the day of the event. You don't need to do anything!  
  • If your tickets are at LMS and they do not sell or the listing is deleted, sellers are welcome to go to our pickup location to retrieve their tickets.

Will Call tickets

  • Will Call tickets (tickets only available at the venue's box office) CANNOT be listed on StubHub as we are not able to confirm the delivery of tickets using this method.

 

Q: My tickets won't be ready until a later date or close to the event. Do I need to fulfill as soon as tickets sell?  

 

A: You can set what we call an "In Hand Date" for when you can expect the tickets to be in your possession.

During the listing process, we will pre-select the latest in hand date possible to help you avoid any fulfillment issues. You can change this date if you expect the tickets to arrive sooner.

If the tickets sell, you have until your in hand date to deliver them to the buyer. But, you can always deliver them sooner if you're able too. The earlier you deliver the tickets, the sooner you'll get paid!

 

Q: How long do I have to fulfill my sale?

 

A:  When your tickets sell, we'll send you an email with a deadline to complete your sale and deliver the tickets to the buyer.

This deadline depends on when you told us your tickets were in possession (In Hand) or not (Not In hand). If they're not in your possession, when listing the tickets you told us when you'd have them. 

 

Tickets that sold after your In Hand Date: Based on the kind of of ticket you sold, deliver the tickets to the buyer within these timeframes:

 

  • Mobile transfer and Flash Seats (AXS/Rival) tickets that sold
    • More than 48 hours from the event: Transfer the tickets within 1 calendar day of the sale date
    • Less than 48 hours from the event, within business hours: Transfer the tickets within 4 hours of the sale (9:00 AM-5:00 PM, Monday-Sunday)
    • Less than 48 hours from the event, outside business hoursTransfer the tickets by 10:00 AM the next day (9:00 AM-5:00 PM, Monday-Sunday)
  • Electronic (PDF) tickets: Upload the file(s) within 1 calendar day of the sale date
  • UPS tickets: Ship the tickets within 1 business day of the sale date (we recommend dropping the tickets off at a UPS store, not a drop-box)

Tickets that sold before your In Hand Date: You have until this date to deliver them. You can always deliver before this date (the sooner you do, the earlier you'll be paid!).

 

  • Mobile transfer and Flash Seats (AXS/Rival) tickets: Transfer them within 1 calendar day of your In Hand Date
  • Electronic (PDF) tickets: Upload the file(s) within within 1 calendar day of your In Hand Date
  • UPS tickets: Ship the tickets within 1 business day of the In Hand Date (we recommend dropping the tickets off at a UPS store, not a drop-box)

 

Q: I'm not able to deliver the tickets I sold. How do I report this?   

 

A: If you're not able to deliver the tickets you sold on StubHub, please to let us know.
 

1. Login to your StubHub account
2. Go to My tickets > Sales
3. Under the sale, click "Report an Issue" and follow the instructions. If you have replacement tickets to offer, specify what tickets you're offering.

 

OR

 

Please send a private message to any of our moderators with the email address, zip/postal code, and order number to your account. 


Important: If you're not able to deliver the tickets as promised, or if the buyer doesn't accept your replacement tickets, your credit card on file would be charged according to our Seller Policies.

 

Q: I have tickets for an event but the event is not listed. Will StubHub add this event? 

 

A: Some events will not be on StubHub due to Charity or Fulfillment Restrictions. We apologize for any issues this might cause! Please check Events Ineligible for Resale to see what events will not be posted. If the event you have tickets for isn't listed there, you can always request it! Requests generally take 24-48 hours to be posted to the site if approved.

 

Have a question not answered?

 

Comment below and someone within the StubHub Community will answer!

Moderator

Re: When selling - why do i have to enter credit card information when Direct Deposit bank info p...

@KD1 - A credit card is required to be included with your listing for potential issues (non-fulfillment, mislisting, canceled event, etc.) and would only be used if problems were to happen. As a direct deposit is a payment method for completed sales, it can't be used to pull funds out if there is a seller caused situations. It can only be used to deposit funds from your sales to your account.

 

The credit card does need to be a full-fledged credit card as well. Prepaid or bank cards won't be accepted. 

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Team Mascot

Sold Tickets

Hi, I have sold some tickets but realised I said they were paper when it should be pdf, can I change this?
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Moderator

Re: Sold Tickets

@Hannahgallah - If you selected the incorrect delivery for your listing, then we can work to have the delivery adjusted. However, if your tickets are printable PDF and Paper Tickets (UPS) was selected, that's actually okay! You can still fulfill by printing off the tickets and shipping them to the buyer as we don't guarantee hard copy tickets when shipped thru the label we provide. 

 

I'm happy to see what we can do though to help. A PM is on the way to you. 

 

Thanks! 

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Team Mascot

How do I sell a G-pass ticket from Groupon for mobile entry only?

I would like to sell g-pass tickets (mobile entry only) from Groupon but I don't know how to transfer them.
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Moderator

Re: How do I sell a G-pass ticket from Groupon for mobile entry only?

@Chalmers - G-Pass tickets are allowed to be sold on StubHub thru the available delivery options mentioned at the top of this thread. 

 

Since they're mobile tickets, mobile transfer would be your option to sell them. Smiley Happy As they're with Groupon or the primary, you would get your buyers info to complete the transfer there.

 

You do need to make sure that the transfer option is available or will be at a later date. If it doesn't come available and your tickets have sold, send a private message to any of our moderators so we can review how we can help. Smiley Happy

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Team Mascot

Re: How do I sell a G-pass ticket from Groupon for mobile entry only?

Is a screenshot of a mobile entry ticket considered acceptable?
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Moderator

Re: How do I sell a G-pass ticket from Groupon for mobile entry only?

@Chalmers - It can be but this option is not available for all sellers. StubHub is currently moving away from mobile screenshot tickets as other delivery types of tickets are being introduced. For example, tickets may be issued in a rotating barcode - the barcode/QR code changes every so often. Screenshots would be invalid as the uploaded barcode/QR code would no longer be the same. 

 

Even though the transfer option may not appear right now, it usually does come up closer to the show. This is how you'll want to list your tickets if they are mobile-only tickets. If the transfer option doesn't come up and you have a sale, let us know in a PM! We'll gladly review and help. Smiley Happy

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Team Mascot

Re: How do I sell a G-pass ticket from Groupon for mobile entry only?

Thank you. I will proceed and seek your assistance if needed.
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RG
New User

Sale end date

At what time does the sale end, when the end date is given.
That is, if the sale end date is May 28, when the the ticket go off line?
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Moderator

Re: Sale end date

Hey, @RG

 

The sale end date is the date that your listing would fall off of StubHub. How this is figured out is from the type of delivery you have your tickets listed under. Expiration timeframes vary because of this as well.

 

We'd be glad to review your listings and confirm exactly when your listings are set to come off the site if not sold. Send any of our moderators a private message with the listing ID, email address, and zip/postal code to your account so we can.

 

Thanks! 

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