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Kaitrc
New User

Selling tickets for a post posted - possibly cancelled event

I purchased tickets November 2019 to Hangout Music Festival and listed them in March 2020. April 2020 they canceled the event due to covid until summer 2021. They canceled it again this year. My listing is already sold and says i need to have my tickets shipped by May 2021, but i wont have tickets to ship and i can't cancel without a penalty. What should i do?  

1 REPLY 1
Paul
Moderator

Re: Selling tickets for a post posted - possibly cancelled event

Thank you so much for reaching out! If you're not able to deliver the tickets on time and need to change the delivery date, you can do that on the order menu on the desktop site. Otherwise, you'll need to provide the tickets that you sold or offer some replacements if you're looking to avoid penalties for the cancellation. If you have any specific questions on your order, please feel free to reach out to me or any of our community moderators via private message.  https://stubhub.community/t5/notes/composepage

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