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Loriak
Team Mascot

Selling tickets

I sold my tickets on Stubhub only Tuesday night. They were bought right away and I completed transfer through Stubhub Tuesday night. Wednesday I received an email from Ticketmaster saying that the transfer was complete but the name on the transfer was not the same as what was given to me through Stubhub. Then Thursday I received an email from Stubhub asking me why I had not transferred the tickets yet. I can’t get a real person from Stubhub or Ticketmaster to talk me through what went wrong which is why I’m posting here. What went wrong? When I tried to sell or transfer tickets on Ticketmaster a message appeared saying that I had to try later. This happened before I even tried to sell on Stubhub and then after I sold the tickets on Stubhub I went back to see if I had to transfer through Ticketmaster. Bottom line is that I never initiated anything on Ticketmaster yet the email came from them saying that the transfer was complete although I never authorized anything on Ticketmaster. I am beyond frustrated and disappointed in this whole process. Why can’t I talk to a real person from either place???
4 REPLIES 4
ticketmvp
Headliner

Re: Selling tickets

When you transfer from Ticketmaster, the email you put in the transfer will get the email from Ticketmaster; however, if someone else is logged into the computer or app when the link is opened will actually be the ones accepting the transfer. Also, it could be that the email address on file with Ticketmaster is under a different person's name. As long as you transferred the tickets to the email address on the order and confirmed on StubHub that you transferred the tickets, you will be fine. Also, keep the email receipts showing you transferred and the tickets were accepted. You'll never speak to anyone at Ticketmaster as they do everything via chat and email. StubHub has long wait times so unless you are really patient, you won't talk to anyone there either. 

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Loriak
Team Mascot

Re: Selling tickets

Stubhub said the transfer was in progress but then I got the email from them saying that I never transferred the tickets. And that email came to me AFTER Ticketmaster said the tickets were accepted by this other name.
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Melpik
Legend

Re: Selling tickets

Also remember to confirm the trasnfer in your Stubhub account

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Bigbadtom
Goalie

Re: Selling tickets

Hello. Save all of your emails from Stubhub and Ticketmaster and document any other correspondence.
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