Selling tickets

[Kkojian]

Last week after purchasing four tixs on SH, I wanted to resell the tixs on SH and went thru the process of listing them as required. I received a “you have sold your ticket email” from SH asking for the barcodes and update my receive payment info. My tixs have a QR code and a set of numbers which I included believing they are associated with the QR code. I thought everything was fine except i’m still waiting for a notification on payment received and I still see the tickets in My Ticket. Believing that the tickets remain unsold, I attempted to re-enter the bar codes as requested and I’m now receiving that one or more of the barcodes are invalid. Any help from anyone who believes or knows what’s going is appreciated.

[Melpik · Accepted solution]

Hi @Kkojian 

Since you bought the tickets on SH the tickets will remain under your tickets even if you have sold them. Stubhub pays sellers 5-8 Business days After the event.  If thistime has not passed it would explain why you have not received payment.  If you go to your sales in your Stubhub account does your sale appear under completed under open or completed.  If under completed you are all set and just have wait for the event to pass to receive your payment.  If it appears under open you either need to add more information or confirm that you transfered the tickets.  Finally do you have any tickets left under your listings?

[Kkojian]

Melpik
Thanks for the helpful, comprehensive and timely reply. The game is today and the sales appear under the complete drop down menu. It was a bit confusing for a number of reasons including the tickets not having a traditional barcode, but rather a QR code (although the barcode is displayed elsewhere on the screen), and the actual tickets still appeared in the drop-down for My Tickets. Hopefully your assitance and the call I had with the SH customer service rep will hold true and the deposit will be made to my account 5-8 days following today’s event. Appreciate you.