Hey everyone, I don't know where to go because StubHub doesn't exactly have a support hotline or anything, but I have a sale for tickets that can only be transfered the day before the event, so its a bit of a time-sensitive issue when it comes around later this month, but the buyer used a private relay address. This is the ONLY email address I have and the one I've been instructed to transfer the tickets to.
A bit of intuition says that the guy/gal that bought these tickets likely doesn't realize that this will lead to some problems because only that email address can access the tickets but its just a forwarding address and unless his account on AXS is made with the same throwaway relay address (it likely isn't), he will be ticketless and I can foresee all the issues with this sale in advance.
Who can I contact to try to get in touch with the buyer to either change the email address or confirm that everything is correct? I just want to be certain and not deal with any last second shenanigans with sales and chargebacks.
